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21.
Measuring customer service effectiveness /Sarah Cook. by
Material type: Text Text; Literary form: Not fiction
Publication details: London ; New York : Routledge, (c)2016
Online resources:
Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HF5415.5.

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22.
55 steps to outrageous service : ["outrageous service" principles to better serve your customers and reap the benefits of satisfied customers, satisfied employees, profitable results] / Greg Hatcher. by
Edition: First Parkhurst Brothers edition.
Material type: Text Text; Literary form: Not fiction
Publication details: Little Rock, Arkansas. : Parkhurst Brothers, Incorporated, Publishers, (c)2011; [Chicago] : Chicago Distribution Center, a unit of the University of Chicago Press
Other title:
  • Fifty-five steps to outrageous service
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Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HF5415.5.

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23.
Sustainable service /Adi Wolfson. by Series:
Edition: First edition.
Material type: Text Text; Literary form: Not fiction ; Audience: Specialized;
Publication details: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, (c)2016
Online resources:
Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HD9980.5.

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24.
Surprise! : The secret to customer loyalty in the service sector / Vincent P. Magnini. by Series:
Edition: First edition.
Material type: Text Text; Literary form: Not fiction ; Audience: Specialized;
Publication details: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, (c)2015
Other title:
  • Secret to customer loyalty in the service sector.
Online resources:
Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HF5415.5.

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25.
Service thinking : the seven principles to discover innovative opportunities / Hunter Hastings and Jeff Saperstein. by Series:
Edition: First edition.
Material type: Text Text; Literary form: Not fiction ; Audience: Specialized;
Publication details: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, (c)2014
Online resources:
Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HD9980.5.

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26.
Service mining : framework and application / Wei-Lun Chang. by Series:
Edition: First edition.
Material type: Text Text; Literary form: Not fiction ; Audience: Specialized;
Publication details: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, (c)2014
Online resources:
Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HF5415.5.

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27.
Service excellence : creating customer experiences that build relationships / Ruth N. Bolton. by Series:
Edition: First edition.
Material type: Text Text; Literary form: Not fiction ; Audience: Specialized;
Publication details: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, (c)2016
Online resources:
Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HF5415.5.

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28.
Key account management : strategies to leverage information, technology, and relationships to deliver value to large customers / Joël Le Bon, Carl A. Herman. by Series:
Edition: First edition.
Material type: Text Text; Literary form: Not fiction ; Audience: Specialized;
Publication details: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, (c)2015
Online resources:
Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HF5438.8.K48.

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29.
FairPay : adaptively win-win customer relationships / Richard Reisman ; foreword by Adrian Payne. by Series:
Edition: First edition.
Material type: Text Text; Literary form: Not fiction ; Audience: Specialized;
Publication details: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, (c)2016
Online resources:
Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HF5415.5.

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30.
Expanding customer service as a profit center striving for excellence and competitive advantage / Rob Reider. by Series:
Edition: first edition.
Material type: Text Text; Literary form: Not fiction ; Audience: Specialized;
Publication details: [New York, N.Y. (222 East 46th Street, New York, NY 10017) : Business Expert Press, (c)2012
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Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HF5415.5.

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31.
Designing service processes to unlock valueJoy M. Field. by Series:
Edition: first edition.
Material type: Text Text; Literary form: Not fiction ; Audience: Specialized;
Publication details: [New York, N.Y. (222 East 46th Street, New York, NY 10017) : Business Expert Press, (c)2012
Online resources:
Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HF5415.5.

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32.
Designing service processes to unlock value /Joy M. Field. by Series:
Edition: Second edition.
Material type: Text Text; Literary form: Not fiction ; Audience: Specialized;
Publication details: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, (c)2017
Online resources:
Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HF5415.5.

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33.
Customer value starvation can kill : prevention and cure / Gautam Mahajan, Walter Vieira ; foreword by Philip Kotler. by Series:
Edition: First edition.
Material type: Text Text; Literary form: Not fiction ; Audience: Specialized;
Online resources:
Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HF5415.335a.

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34.
Serving online customers : lessons for libraries from the business world / Donald A. Barclay. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Lanham : Rowman and Littlefield, (c)2014
Availability: Items available for loan: G. Allen Fleece Library (1)Call number: Z674.75.B244.S478 2014.

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35.
The customer rules : the 39 essential rules for delivering sensational service / Lee Cockerell. [print] by
Edition: first edition.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York, New York : Crown Business, (c)2013
Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HF5415.5.C635.C878 2013.

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