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Service thinking : the seven principles to discover innovative opportunities / Hunter Hastings and Jeff Saperstein.

By: Contributor(s): Material type: TextTextSeries: Publication details: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, (c)2014.Edition: First editionDescription: 1 online resource (xxviii, 135 pages)Content type:
  • text
Media type:
  • computer
Carrier type:
  • online resource
ISBN:
  • 9781606496633
Subject(s): LOC classification:
  • HD9980 .S478 2014
Online resources: Available additional physical forms:
Contents:
2. Co-creating service-experience value -- 3. Service systems: specialization plus integration -- 4. Designing organizations for specialization and integration: modular business architecture -- 5. Glo-Mo-So scalable platforms -- 6. Continuous improvement through learning: run-transform-innovate -- 7. Multisided metrics -- 8. Applying service thinking for innovation -- 9. The individualization of opportunity and your career -- Afterword -- Endorsements -- Notes -- References -- Index.
Abstract: Business paradigm shifts are rare. However, the shift to a service-dominant economy and to service-dominant value creation genuinely merits such a designation, both on the surface through the lens of traditional economic measures and even more deeply and profoundly through the lens of Vargo and Lusch's Service-Dominant Logic (S-D Logic). Almost 80% of GDP in developed economies is attributable to services, and some economists regard products as merely the physical embodiment of service delivery. Yet today's business analysis, business management, business organization, business processes, and business education emerged from a manufacturing-dominant logic; the principles of service are often underserved and poorly understood. This results in lost opportunities for growth.
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Item type Current library Collection Call number URL Status Date due Barcode
Online Book (LOGIN USING YOUR MY CIU LOGIN AND PASSWORD) Online Book (LOGIN USING YOUR MY CIU LOGIN AND PASSWORD) G. Allen Fleece Library Non-fiction HD9980.5 (Browse shelf(Opens below)) Link to resource Available 10830078

Part of: 2013 digital library.

1. Service thinking will transform 21st century business -- 2. Co-creating service-experience value -- 3. Service systems: specialization plus integration -- 4. Designing organizations for specialization and integration: modular business architecture -- 5. Glo-Mo-So scalable platforms -- 6. Continuous improvement through learning: run-transform-innovate -- 7. Multisided metrics -- 8. Applying service thinking for innovation -- 9. The individualization of opportunity and your career -- Afterword -- Endorsements -- Notes -- References -- Index.

Business paradigm shifts are rare. However, the shift to a service-dominant economy and to service-dominant value creation genuinely merits such a designation, both on the surface through the lens of traditional economic measures and even more deeply and profoundly through the lens of Vargo and Lusch's Service-Dominant Logic (S-D Logic). Almost 80% of GDP in developed economies is attributable to services, and some economists regard products as merely the physical embodiment of service delivery. Yet today's business analysis, business management, business organization, business processes, and business education emerged from a manufacturing-dominant logic; the principles of service are often underserved and poorly understood. This results in lost opportunities for growth.

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