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21.
Measuring customer service effectiveness /Sarah Cook. by
Material type: Text Text; Literary form: Not fiction
Publication details: London ; New York : Routledge, (c)2016
Online resources:
Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HF5415.5.

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22.
55 steps to outrageous service : ["outrageous service" principles to better serve your customers and reap the benefits of satisfied customers, satisfied employees, profitable results] / Greg Hatcher. by
Edition: First Parkhurst Brothers edition.
Material type: Text Text; Literary form: Not fiction
Publication details: Little Rock, Arkansas. : Parkhurst Brothers, Incorporated, Publishers, (c)2011; [Chicago] : Chicago Distribution Center, a unit of the University of Chicago Press
Other title:
  • Fifty-five steps to outrageous service
Online resources:
Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HF5415.5.

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23.
Sustainable service / Adi Wolfson. by Series: Service systems and innovations in business and society collection
Edition: First edition.
Material type: Text Text; Format: available online remote; Literary form: Not fiction ; Audience: Specialized;
Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, [(c)2016.]
Online resources:
Availability: Items available for loan: G. Allen Fleece Library (2)Call number: HD9980.5, ...

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24.
Surprise! : The secret to customer loyalty in the service sector / Vincent P. Magnini. by Series: 2014 digital library | Marketing strategy collection
Edition: First edition.
Material type: Text Text; Format: available online remote; Literary form: Not fiction ; Audience: Specialized;
Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, [(c)2015.]
Other title:
  • Secret to customer loyalty in the service sector.
Online resources:
Availability: Items available for loan: G. Allen Fleece Library (2)Call number: HF5415.5, ...

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25.
Service thinking : the seven principles to discover innovative opportunities / Hunter Hastings and Jeff Saperstein. by Series: 2013 digital library | Service systems and innovations in business and society collection
Edition: First edition.
Material type: Text Text; Format: available online remote; Literary form: Not fiction ; Audience: Specialized;
Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, [(c)2014.]
Online resources:
Availability: Items available for loan: G. Allen Fleece Library (2)Call number: HD9980.5, ...

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26.
Service mining : framework and application / Wei-Lun Chang. by Series: 2013 digital library | Quantitative approaches to decision making collection
Edition: First edition.
Material type: Text Text; Format: available online remote; Literary form: Not fiction ; Audience: Specialized;
Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, [(c)2014.]
Online resources:
Availability: Items available for loan: G. Allen Fleece Library (2)Call number: HF5415.5, ...

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27.
Service excellence : creating customer experiences that build relationships / Ruth N. Bolton. by Series: Marketing strategy collection
Edition: First edition.
Material type: Text Text; Format: available online remote; Literary form: Not fiction ; Audience: Specialized;
Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, [(c)2016.]
Online resources:
Availability: Items available for loan: G. Allen Fleece Library (2)Call number: HF5415.5, ...

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28.
Key account management : strategies to leverage information, technology, and relationships to deliver value to large customers / Joël Le Bon, Carl A. Herman. by Series: Selling and sales force management collection
Edition: First edition.
Material type: Text Text; Format: available online remote; Literary form: Not fiction ; Audience: Specialized;
Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, [(c)2015.]
Online resources:
Availability: Items available for loan: G. Allen Fleece Library (2)Call number: HF5438.8.K48, ...

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29.
FairPay : adaptively win-win customer relationships / Richard Reisman ; foreword by Adrian Payne. by Series: Service systems and innovations in business and society collection
Edition: First edition.
Material type: Text Text; Format: available online remote; Literary form: Not fiction ; Audience: Specialized;
Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, [(c)2016.]
Online resources:
Availability: Items available for loan: G. Allen Fleece Library (2)Call number: HF5415.5, ...

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30.
Expanding customer service as a profit center : striving for excellence and competitive advantage / Rob Reider. by Series: 2012 digital library | Marketing strategy collection
Edition: 1st ed.
Material type: Text Text; Format: available online remote; Literary form: Not fiction ; Audience: Specialized;
Publisher: [New York, N.Y.] (222 East 46th Street, New York, NY 10017) : Business Expert Press, [(c)2012.]
Online resources:
Availability: Items available for loan: G. Allen Fleece Library (2)Call number: HF5415.5, ...

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31.
Designing service processes to unlock value / Joy M. Field. by Series: 2012 digital library | Service systems and innovations in business and society collection
Edition: 1st ed.
Material type: Text Text; Format: available online remote; Literary form: Not fiction ; Audience: Specialized;
Publisher: [New York, N.Y.] (222 East 46th Street, New York, NY 10017) : Business Expert Press, [(c)2012.]
Online resources:
Availability: Items available for loan: G. Allen Fleece Library (2)Call number: HF5415.5, ...

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32.
Designing service processes to unlock value / Joy M. Field. by Series: Service systems and innovations in business and society collection
Edition: Second edition.
Material type: Text Text; Format: available online remote; Literary form: Not fiction ; Audience: Specialized;
Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, [(c)2017.]
Online resources:
Availability: Items available for loan: G. Allen Fleece Library (2)Call number: HF5415.5, ...

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33.
Customer value starvation can kill : prevention and cure / Gautam Mahajan, Walter Vieira ; foreword by Philip Kotler. by Series: Service systems and innovations in business and society collection
Edition: First edition.
Material type: Text Text; Format: available online remote; Literary form: Not fiction ; Audience: Specialized;
Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, [(c)2021.]
Online resources:
Availability: Items available for loan: G. Allen Fleece Library (2)Call number: HF5415.335a, ...

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34.
Serving online customers : lessons for libraries from the business world / Donald A. Barclay. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Lanham : Rowman and Littlefield, (c)2014
Availability: Items available for loan: G. Allen Fleece Library (1)Call number: Z674.75.B244.S478 2014.

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35.
The customer rules : the 39 essential rules for delivering sensational service / Lee Cockerell. [print] by
Edition: first edition.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York, New York : Crown Business, (c)2013
Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HF5415.5.C635.C878 2013.

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36.
The good, the bad, and the emoji : mastering the art of review data / Menno Beker, Hans Keukenschrijver, and Wouter Hensens. by Series: Tourism and hospitality management collection
Edition: First edition.
Material type: Text Text; Format: available online remote; Literary form: Not fiction ; Audience: Specialized;
Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, [(c)2024.]
Online resources:
Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HF5415.52.

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