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	1.	Surprise! : The secret to customer loyalty in the service sector / Vincent P. Magnini. by Magnini, Vincent P [] Series: 2014 digital library \| Marketing strategy collection Edition: First edition. Material type: Text; Format: available online ; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, [(c)2015.] Other title: Secret to customer loyalty in the service sector. Online resources: Click here to access online Availability: Items available for loan: G. Allen Fleece Library (2)Call number: HF5415.5, ... Place hold Add to cart (remove)
	2.	Service excellence in organizations.. Volume II : eight key steps to follow and achieve it / Fiona Urquhart. by Urquhart, Fiona [] Series: Service systems and innovations in business and society collections Edition: First edition. Material type: Text; Format: available online ; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, [(c)2019.] Online resources: Click here to access online Availability: Items available for loan: G. Allen Fleece Library (2)Call number: HF5415.5, ... Place hold Add to cart (remove)
	3.	Service excellence in organizations : eight key steps to follow and achieve it. Volume I / Fiona Urquhart. by Urquhart, Fiona [] Series: Service systems and innovations in business and society collection Edition: First edition. Material type: Text; Format: available online ; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, [(c)2019.] Online resources: Click here to access online Availability: Items available for loan: G. Allen Fleece Library (2)Call number: HF5415.5, ... Place hold Add to cart (remove)
	4.	Multiply your business value through brand & AI / by Rajan Narayan. by Narayan, Rajan [] Series: Marketing collection Edition: First edition. Material type: Text; Format: available online ; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, [(c)2021.] Other title: Multiply your business value through brand and AI Multiply your business value through brand & artificial intelligence Multiply your business value through brand and artificial intelligence Online resources: Click here to access online Availability: Items available for loan: G. Allen Fleece Library (2)Call number: HF5415.1255, ... Place hold Add to cart (remove)
	5.	Managerial communication for organizational development / Reginald L. Bell, Jeanette S. Martin. by Bell, Reginald L [] Martin, Jeanette S [] Series: Corporate communication collection Material type: Text; Format: available online ; Literary form: Not fiction Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, [(c)2019.] Online resources: Click here to access online Availability: Items available for loan: G. Allen Fleece Library (2)Call number: HF5718, ... Place hold Add to cart (remove)
	6.	An introduction to supply chain management : a global supply chain support perspective / Edmund Prater and Kim Whitehead. by Prater, Edmund [] Whitehead, Kim Series: 2013 digital library \| Supply and operations management collection Edition: 1st ed. Material type: Text; Format: available online ; Literary form: Not fiction ; Audience: Specialized; Publisher: [New York, N.Y.] (222 East 46th Street, New York, NY 10017) : Business Expert Press, [(c)2013.] Online resources: Click here to access online Availability: Items available for loan: G. Allen Fleece Library (2)Call number: HD38.5, ... Place hold Add to cart (remove)
	7.	A guide to sales management : a practitioner's view of trade sales organizations / Massimo Parravicini. by Parravicini, Massimo [] Series: Selling and sales force management collection Edition: First edition. Material type: Text; Format: available online ; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, [(c)2015.] Online resources: Click here to access online Availability: Items available for loan: G. Allen Fleece Library (2)Call number: HF5438.4, ... Place hold Add to cart (remove)
	8.	Fostering brand community through social media / William F. Humphrey, Jr., Debra A. Laverie, and Shannon B. Rinaldo. by Humphrey, William F [] Laverie, Debra A [] Rinaldo, Shannon B [] Series: Digital and social media marketing and advertising collection Edition: First edition. Material type: Text; Format: available online ; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, [(c)2016.] Online resources: Click here to access online Availability: Items available for loan: G. Allen Fleece Library (2)Call number: HF5415.1255, ... Place hold Add to cart (remove)
	9.	Expanding customer service as a profit center : striving for excellence and competitive advantage / Rob Reider. by Reider, Rob, 1940- [] Series: 2012 digital library \| Marketing strategy collection Edition: 1st ed. Material type: Text; Format: available online ; Literary form: Not fiction ; Audience: Specialized; Publisher: [New York, N.Y.] (222 East 46th Street, New York, NY 10017) : Business Expert Press, [(c)2012.] Online resources: Click here to access online Availability: Items available for loan: G. Allen Fleece Library (2)Call number: HF5415.5, ... Place hold Add to cart (remove)
	10.	Designing service processes to unlock value / Joy M. Field. by Field, Joy M [] Series: Service systems and innovations in business and society collection Edition: Third edition. Material type: Text; Format: available online ; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, [(c)2021.] Online resources: Click here to access online Availability: Items available for loan: G. Allen Fleece Library (2)Call number: HF5415.5, ... Place hold Add to cart (remove)
	11.	The coming age of robots : implications for consumer behavior and marketing strategy / George Pettinico, PhD, George R. Milne, PhD. by Pettinico, George [] Milne, George R [] Series: Marketing collection Edition: First edition. Material type: Text; Format: available online ; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, [(c)2020.] Online resources: Click here to access online Availability: Items available for loan: G. Allen Fleece Library (2)Call number: TJ211, ... Lists: IZZY- duplicates. Place hold Add to cart (remove)
	12.	Achieving success through innovation : cases and insights from the hospitality, travel, and tourism industry / Cathy A. Enz, Sheryl E. Kimes, Judy A. Siguaw, Rohit Verma, and Kate Walsh ; edited by Glenn Withiam. by Enz, Cathy A, 1956- [] Kimes, Sheryl E [] Siguaw, Judy A [] Verma, Rohit [] Walsh, Kate [] Withiam, Glenn [] Series: Service systems and innovations in business and society collection Edition: First edition. Material type: Text; Format: available online ; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, [(c)2016.] Online resources: Click here to access online Availability: Items available for loan: G. Allen Fleece Library (4)Call number: TX, ... Place hold Add to cart (remove)
	13.	The coming age of robots : implications for consumer behavior and marketing strategy / George Pettinico, PhD, George R. Milne, PhD. by Pettinico, George [Author] Milne, George R [] Series: Edition: First edition. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, (c)2020 Online resources: Click here to access this RESOURCE ONLINE \| Login using your my.ciu username & password Availability: Items available for loan: G. Allen Fleece Library (4)Call number: TJ, ... Lists: IZZY- duplicates. Place hold Add to cart (remove)
	14.	Be different! : the key to business and career success / Stan Silverman. by Silverman, Stan [] Series: Career development collection Edition: First edition. Material type: Text; Format: available online ; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, [(c)2019.] Online resources: Click here to access online Availability: Items available for loan: G. Allen Fleece Library (6)Call number: HF, ... Place hold Add to cart (remove)
	15.	The good, the bad, and the emoji : mastering the art of review data / Menno Beker, Hans Keukenschrijver, and Wouter Hensens. by Beker, Menno [] Keukenschrijver, Hans [] Hensens, Wouter [] Series: Tourism and hospitality management collection Edition: First edition. Material type: Text; Format: available online ; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, [(c)2024.] Online resources: Click here to access online Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HF5415.52. Place hold Add to cart (remove)
	16.	Win business with relationships : communication strategies inspired by entrepreneurs & taoism / Dr. May Hongmei Gao. by Gao, May Hongmei [] Series: Corporate communication collection Edition: First edition. Material type: Text; Format: available online ; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, [(c)2023.] Online resources: Click here to access online Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HF5718. Place hold Add to cart (remove)
	17.	An introduction to global supply chain management : what every manager needs to understand / Edmund Prater and Kim Whitehead. by Prater, Edmund [] Whitehead, Kim [] Series: Supply and operations management collection Edition: Second edition. Material type: Text; Format: available online ; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, [(c)2023.] Online resources: Click here to access online Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HD38.5. Place hold Add to cart (remove)
	18.	The street-smart side of business : a behind-the-scenes guide to inspire forward thinking / Tara Acosta. by Acosta, Tara [] Series: Business career development collection Edition: First edition. Material type: Text; Format: available online ; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, [(c)2021.] Online resources: Click here to access online Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HF5386. Place hold Add to cart (remove)

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