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Treat me like a customer : using lessons from work to succeed in life / Louis Upkins.

By: Material type: TextTextPublication details: Grand Rapids, Michigan : Zondervan, (c)2009.Description: 221 pages ; 21 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 9780310320296
Subject(s): LOC classification:
  • BJ1611 .T743 2009
  • BJ1611
Available additional physical forms:
  • COPYRIGHT NOT covered - Click this link to request copyright permission:
Contents:
Why you're having such a hard time -- What matters most to you? -- Do you really know your customer? -- Customer communication strategies -- Planning for great outcomes -- Your word is your bond -- World-class customer service -- Protecting market share -- When your customer gets upset -- Not just another meeting -- Never give up -- Nothing risked, nothing gained -- Success goes both ways -- Deliver a great product -- Celebrate your success -- Building an enduring brand -- Imagine the best.
Subject: Using a simple customer service principle, Upkins details how to be just as successful at home as a parent and spouse as a person is in the work environment.
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Holdings
Item type Current library Collection Call number Status Date due Barcode
Circulating Book (checkout times vary with patron status) Circulating Book (checkout times vary with patron status) G. Allen Fleece Library CIRCULATING COLLECTION Non-fiction BJ1611.2.U65 2009 (Browse shelf(Opens below)) Available 31923001473830

Includes bibliographical references.

Learning on the job -- Why you're having such a hard time -- What matters most to you? -- Do you really know your customer? -- Customer communication strategies -- Planning for great outcomes -- Your word is your bond -- World-class customer service -- Protecting market share -- When your customer gets upset -- Not just another meeting -- Never give up -- Nothing risked, nothing gained -- Success goes both ways -- Deliver a great product -- Celebrate your success -- Building an enduring brand -- Imagine the best.

Using a simple customer service principle, Upkins details how to be just as successful at home as a parent and spouse as a person is in the work environment.

COPYRIGHT NOT covered - Click this link to request copyright permission:

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