MARC details
| 000 -LEADER |
|---|
| fixed length control field |
01879cam a2200373 i 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
ocn401145859 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OCoLC |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20240726103903.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
090630s2009 miu b 000 0deng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
|---|
| LC control number |
2009026827 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9780310320296 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
DLC |
| Language of cataloging |
eng |
| Description conventions |
rda |
| Transcribing agency |
DLC |
| Modifying agency |
YDX |
| -- |
YDXCP |
| -- |
CDX |
| -- |
FHP |
| -- |
VP@ |
| -- |
IG# |
| 049 ## - LOCAL HOLDINGS (OCLC) |
|---|
| Holding library |
SBIM |
| 050 04 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
BJ1611 |
| Item number |
.T743 2009 |
| 050 04 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
BJ1611 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Upkins, Louis, |
| Dates associated with a name |
1963-, |
| Relator term |
Author |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Treat me like a customer : |
| Remainder of title |
using lessons from work to succeed in life / |
| Statement of responsibility, etc. |
Louis Upkins. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Grand Rapids, Michigan : |
| Name of publisher, distributor, etc. |
Zondervan, |
| Date of publication, distribution, etc. |
(c)2009. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
221 pages ; |
| Dimensions |
21 cm. |
| 336 ## - CONTENT TYPE |
|---|
| Content type term |
text |
| Content type code |
txt |
| Source |
rdacontent |
| 337 ## - MEDIA TYPE |
|---|
| Media type term |
unmediated |
| Media type code |
n |
| Source |
rdamedia |
| 338 ## - CARRIER TYPE |
|---|
| Carrier type term |
volume |
| Carrier type code |
nc |
| Source |
rdacarrier |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographical references. |
| 505 00 - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Learning on the job -- |
| Title |
Why you're having such a hard time -- |
| -- |
What matters most to you? -- |
| -- |
Do you really know your customer? -- |
| -- |
Customer communication strategies -- |
| -- |
Planning for great outcomes -- |
| -- |
Your word is your bond -- |
| -- |
World-class customer service -- |
| -- |
Protecting market share -- |
| -- |
When your customer gets upset -- |
| -- |
Not just another meeting -- |
| -- |
Never give up -- |
| -- |
Nothing risked, nothing gained -- |
| -- |
Success goes both ways -- |
| -- |
Deliver a great product -- |
| -- |
Celebrate your success -- |
| -- |
Building an enduring brand -- |
| -- |
Imagine the best. |
| 520 0# - SUMMARY, ETC. |
|---|
| Summary, etc. |
Using a simple customer service principle, Upkins details how to be just as successful at home as a parent and spouse as a person is in the work environment. |
| 530 ## - COPYRIGHT INFORMATION: |
|---|
| COPYRIGHT INFORMATION |
COPYRIGHT NOT covered - Click this link to request copyright permission: |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Success. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Marriage. |
| 907 ## - LOCAL DATA ELEMENT G, LDG (RLIN) |
|---|
| a |
.b1598221x |
| b |
01-04-12 |
| c |
06-10-11 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Circulating Book (checkout times vary with patron status) |
| Classification part |
BJ |
| PUBLICATION YEAR |
2009 |
| VENDOR |
|
| Delivery Date: ACADEMIC YEAR - ie 2022-2023 |
2018-07-14 |
| COST |
0.00 |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| -- |
cim |
| Operator's initials, OID (RLIN) |
01-04-12 |
| Cataloger's initials, CIN (RLIN) |
m |
| First date, FD (RLIN) |
a |
| -- |
- |
| -- |
eng |
| -- |
miu |
| -- |
0 |
| 994 ## - |
|---|
| -- |
C0 |
| -- |
SBI |
| 945 ## - LOCAL PROCESSING INFORMATION (OCLC) |
|---|
| g |
1 |
| i |
31923001473830 |
| j |
2 |
| l |
cimc |
| o |
- |
| p |
0.00 |
| q |
- |
| r |
- |
| s |
- -- |
| t |
61 |
| u |
0 |
| v |
0 |
| w |
0 |
| x |
0 |
| y |
.i18815911 |
| z |
06-10-11 |
| 902 ## - LOCAL DATA ELEMENT B, LDB (RLIN) |
|---|
| a |
1 |
| b |
Cynthia Snell |
| c |
1 |
| d |
Cynthia Snell |