Treat me like a customer : using lessons from work to succeed in life /
Upkins, Louis, 1963-,
Treat me like a customer : using lessons from work to succeed in life / Louis Upkins. - Grand Rapids, Michigan : Zondervan, (c)2009. - 221 pages ; 21 cm.
Includes bibliographical references.
Learning on the job -- Why you're having such a hard time -- What matters most to you? -- Do you really know your customer? -- Customer communication strategies -- Planning for great outcomes -- Your word is your bond -- World-class customer service -- Protecting market share -- When your customer gets upset -- Not just another meeting -- Never give up -- Nothing risked, nothing gained -- Success goes both ways -- Deliver a great product -- Celebrate your success -- Building an enduring brand -- Imagine the best.
Using a simple customer service principle, Upkins details how to be just as successful at home as a parent and spouse as a person is in the work environment.
9780310320296
2009026827
Success.
Marriage.
BJ1611 / .T743 2009 BJ1611
Treat me like a customer : using lessons from work to succeed in life / Louis Upkins. - Grand Rapids, Michigan : Zondervan, (c)2009. - 221 pages ; 21 cm.
Includes bibliographical references.
Learning on the job -- Why you're having such a hard time -- What matters most to you? -- Do you really know your customer? -- Customer communication strategies -- Planning for great outcomes -- Your word is your bond -- World-class customer service -- Protecting market share -- When your customer gets upset -- Not just another meeting -- Never give up -- Nothing risked, nothing gained -- Success goes both ways -- Deliver a great product -- Celebrate your success -- Building an enduring brand -- Imagine the best.
Using a simple customer service principle, Upkins details how to be just as successful at home as a parent and spouse as a person is in the work environment.
9780310320296
2009026827
Success.
Marriage.
BJ1611 / .T743 2009 BJ1611