Results of search for 'ccl=su:"Customer."'

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	21.	MarketBusters : 40 strategic moves that drive exceptional business growth / Rita Gunther McGrath, Ian C. MacMillan. by McGrath, Rita Gunther [Author] MacMillan, Ian C, 1940- Material type: Text; Literary form: Not fiction Publication details: Boston : Harvard Business School Press, (c)2005 Other title: Market busters 40 strategic moves that drive exceptional business growth Online resources: Click to access digital title \| log in using your CIU ID number and my.ciu.edu password Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HD30.28. Place hold Add to cart (remove)
	22.	Harvard business review on increasing customer loyalty. by Harvard Business Review Press [] Series: Material type: Text; Literary form: Not fiction Publication details: Boston, Mass. : Harvard Business Review Press, (c)2011 Online resources: Click to access digital title \| log in using your CIU ID number and my.ciu.edu password Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HF5415.525. Place hold Add to cart (remove)
	23.	Focusing on your customer expert solutions to everyday challenges. by Harvard Business Review Press Series: Material type: Text; Literary form: Not fiction Publication details: Boston, Mass. : Harvard Business Review Press, (c)2011; (Norwood, Mass. : Books24x7.com [generator]) Online resources: Click to access digital title \| log in using your CIU ID number and my.ciu.edu password Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HF5415.5. Place hold Add to cart (remove)
	24.	Empowered : unleash your employees, energize your customers, transform your business / Josh Bernoff, Ted Schadler. by Bernoff, Josh [Author] Schadler, Ted Material type: Text; Literary form: Not fiction Publication details: Boston, Mass. : Harvard Business Press, (c)2010 Online resources: Click to access digital title \| log in using your CIU ID number and my.ciu.edu password Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HD45. Place hold Add to cart (remove)
	25.	The future of competition co-creating unique value with customers / C.K. Prahalad, Venkat Ramaswamy. by Prahalad, C. K [Author] Ramaswamy, Venkatram Material type: Text; Literary form: Not fiction Publication details: Boston, Mass. : Harvard Business School Pub., (c)2004 Online resources: Click to access digital title \| log in using your CIU ID number and my.ciu.edu password Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HD41. Place hold Add to cart (remove)
	26.	Employees first, customers second : turning conventional management upside down / Vineet Nayar. by Nayar, Vineet [Author] Material type: Text; Literary form: Not fiction Publication details: Boston, Mass. : Harvard Business Press, (c)2010 Other title: Employees 1st Online resources: Click to access digital title \| log in using your CIU ID number and my.ciu.edu password Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HD5650. Place hold Add to cart (remove)
	27.	Reorganize for resilience putting customers at the center of your business / Ranjay Gulati. by Gulati, Ranjay [Author] Material type: Text; Literary form: Not fiction Publication details: Boston, Mass. : Harvard Business Press, (c)2009 Other title: (Re)(organize) for resilience Online resources: Click to access digital title \| log in using your CIU ID number and my.ciu.edu password Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HF5415.5. Place hold Add to cart (remove)
	28.	The ultimate question 2.0 : how net promoter companies thrive in a customer-driven world / Fred Reichheld with Rob Markey. by Reichheld, Frederick F [Author] Markey, Rob Reichheld, Frederick F -- Edition: [Revisedition. and expanded edition.n] Material type: Text; Literary form: Not fiction Publication details: Boston, Mass. : Harvard Business Press, (c)2011 Online resources: Click to access digital title \| log in using your CIU ID number and my.ciu.edu password Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HF5415.5. Place hold Add to cart (remove)
	29.	The experience economy /B. Joseph Pine II, James H. Gilmore. by Pine, B. Joseph [Author] Gilmore, James H, 1959- Edition: Updatedition. edition. Material type: Text; Literary form: Not fiction Publication details: Boston, Mass. : Harvard Business Review Press, (c)2011 Online resources: Click to access digital title \| log in using your CIU ID number and my.ciu.edu password Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HF5415.15. Place hold Add to cart (remove)
	30.	Uncommon service : how to win by putting customers at the core of your business / Frances Frei, Anne Morriss. by Frei, Frances [Author] Morriss, Anne Material type: Text; Literary form: Not fiction Publication details: Boston, Mass. : Harvard Business Review Press, (c)2012 Online resources: Click to access digital title \| log in using your CIU ID number and my.ciu.edu password Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HF5415.5. Place hold Add to cart (remove)
	31.	Net gain : expanding markets through virtual communities / John Hagel III, Arthur G. Armstrong. by Hagel, John [Author] Armstrong, Arthur Material type: Text; Literary form: Not fiction Publication details: Boston : Harvard Business School Press, (c)1997 Online resources: Click to access digital title \| log in using your CIU ID number and my.ciu.edu password Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HF5415.1265. Place hold Add to cart (remove)
	32.	Winning on purpose : the unbeatable strategy of loving customers / Fred Reichheld with Darci Darnell and Maureen Burns (Bain and Company, Incorporated). by Reichheld, Frederick F [Author] Darnell, Darci [] Burns, Maureen [] (Maureen Farrell) Material type: Text; Literary form: Not fiction Online resources: Click to access digital title \| log in using your CIU ID number and my.ciu.edu password Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HF5415.55. Place hold Add to cart (remove)
	33.	Designing experiences /J. Robert Rossman and Mathew D. Duerden ; foreword by B. Joseph Pine II by Rossman, J. Robert (James Robert), 1946- [Author] Duerden, Mathew D [] Material type: Text; Literary form: Not fiction Publication details: New York : Columbia University Press, (c)2019 Online resources: Click to access digital title \| log in using your CIU ID number and my.ciu.edu password Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HF5415.5. Place hold Add to cart (remove)
	34.	The Aisles Have Eyes by Turow, Joseph [Author] Material type: Text; Literary form: Not fiction Publication details: New Haven, Conn. : Yale University Press 2017 Online resources: Click to access digital title \| log in using your CIU ID number and my.ciu.edu password Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HF5415.32. Place hold Add to cart (remove)
	35.	Talking about Machines An Ethnography of a Modern Job. by Orr, Julian E. (Julian Edgerton), 1945- [Author] Series: Material type: Text; Literary form: Not fiction Publication details: Ithaca : Cornell University Press, (c)2016 Online resources: Click to access digital title \| log in using your CIU ID number and my.ciu.edu password Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HD9802. Place hold Add to cart (remove)
	36.	Marketing : Principles of Customer-Centric Business Management. by Redler, Jörn [Author] Material type: Text; Literary form: Not fiction Publication details: DE : BWV Berliner Wissenschafts-Verlag, (c)2022 Online resources: Click to access digital title \| log in using your CIU ID number and my.ciu.edu password. Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HF5415.55. Place hold Add to cart (remove)
	37.	Crafting customer experience strategy : lessons from Asia / edited by Sapna Popli, Bikramjit Rishi. by Popli, Sapna [] Rishi, Bikramjit, 1978- [] Edition: First edition. Material type: Text; Literary form: Not fiction Online resources: Click to access digital title \| log in using your CIU ID number and my.ciu.edu password. Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HF5415.5. Place hold Add to cart (remove)
	38.	The Universal Service Desk (USD) implementing, controlling and improving service delivery. by BRIAN JOHNSON;LEON-PAUL DE ROUW [Author] Material type: Text; Literary form: Not fiction Publication details: [S.l. : ITGP, (c)2020 Online resources: Click to access digital title \| log in using your CIU ID number and my.ciu.edu password. Availability: Items available for loan: G. Allen Fleece Library (1)Call number: QA76.9.43. Place hold Add to cart (remove)
	39.	Service encounters in tourism, events and hospitality : staff perspectives / Miriam Firth. by Firth, Miriam [Author] Series: Material type: Text; Literary form: Not fiction Publication details: Bristol, UK ; Blue Ridge Summit, PA : Channel View Publications, (c)2020 Online resources: Click to access digital title \| log in using your CIU ID number and my.ciu.edu password. Availability: Items available for loan: G. Allen Fleece Library (1)Call number: G155.1. Place hold Add to cart (remove)
	40.	Measuring customer service effectiveness /Sarah Cook. by Cook, Sarah, 1955- [Author] Material type: Text; Literary form: Not fiction Publication details: London ; New York : Routledge, (c)2016 Online resources: Click to access digital title \| log in using your CIU ID number and my.ciu.edu password. Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HF5415.5. Place hold Add to cart (remove)

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Your search returned 138 results.