Treat me like a customer : using lessons from work to succeed in life / Louis Upkins.

By:

Upkins, Louis, 1963- [Author]

Material type: Text

text

Media type:

unmediated

Carrier type:

volume

ISBN:

9780310320296

Subject(s):

LOC classification:

BJ1611 .T743 2009
BJ1611

Available additional physical forms:

Contents:

Why you're having such a hard time -- What matters most to you? -- Do you really know your customer? -- Customer communication strategies -- Planning for great outcomes -- Your word is your bond -- World-class customer service -- Protecting market share -- When your customer gets upset -- Not just another meeting -- Never give up -- Nothing risked, nothing gained -- Success goes both ways -- Deliver a great product -- Celebrate your success -- Building an enduring brand -- Imagine the best.

Subject: Using a simple customer service principle, Upkins details how to be just as successful at home as a parent and spouse as a person is in the work environment.

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Circulating Book (checkout times vary with patron status)	G. Allen Fleece Library CIRCULATING COLLECTION	Non-fiction	BJ1611.2.U65 2009 (Browse shelf(Opens below))	Available		31923001473830

Browsing G. Allen Fleece Library shelves, Shelving location: CIRCULATING COLLECTION, Collection: Non-fiction Close shelf browser (Hides shelf browser)

Previous	No cover image available	No cover image available	No cover image available		No cover image available	No cover image available	No cover image available	Next
Previous	BJ1610.O77 1984 Disciplines of the beautiful woman /Anne Ortlund.	BJ1611.2.D42 How to change your world in 12 weeks Arthur DeMoss and David R. Enlow.	BJ1611.2.M368 1992 The on- purpose person : making your life make sense /	BJ1611.2.U65 2009 Treat me like a customer : using lessons from work to succeed in life /	BJ1631.T37 1999 Letters to my children : a father passes on his values /	BJ1661.C364.C453 1999 Chicken soup for the college soul : inspiring and humorous stories about college /	BJ1661.C666 1998 The 7 habits of highly effective teens : the ultimate teenage success guide /	Next

Includes bibliographical references.

Learning on the job -- Why you're having such a hard time -- What matters most to you? -- Do you really know your customer? -- Customer communication strategies -- Planning for great outcomes -- Your word is your bond -- World-class customer service -- Protecting market share -- When your customer gets upset -- Not just another meeting -- Never give up -- Nothing risked, nothing gained -- Success goes both ways -- Deliver a great product -- Celebrate your success -- Building an enduring brand -- Imagine the best.

Using a simple customer service principle, Upkins details how to be just as successful at home as a parent and spouse as a person is in the work environment.

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