Service thinking : the seven principles to discover innovative opportunities / Hunter Hastings and Jeff Saperstein.

By:

Hastings, Hunter []

Contributor(s):

Saperstein, Jeff []

Material type: Text

TextSeries: 2013 digital library | Service systems and innovations in business and society collectionPublisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, [(c)2014.]Edition: First editionDescription: 1 online resource (xxviii, 135 pages)Content type:

text

Media type:

computer

Carrier type:

online resource

ISBN:

9781606496633

Subject(s):

Genre/Form:

[genre]

Additional physical formats: Print version:: No titleLOC classification:

HD9980.5

Online resources:

Click here to access online

Available additional physical forms:

Contents:

1. Service thinking will transform 21st century business -- 2. Co-creating service-experience value -- 3. Service systems: specialization plus integration -- 4. Designing organizations for specialization and integration: modular business architecture -- 5. Glo-Mo-So scalable platforms -- 6. Continuous improvement through learning: run-transform-innovate -- 7. Multisided metrics -- 8. Applying service thinking for innovation -- 9. The individualization of opportunity and your career -- Afterword -- Endorsements -- Notes -- References -- Index.

Abstract: Business paradigm shifts are rare. However, the shift to a service-dominant economy and to service-dominant value creation genuinely merits such a designation, both on the surface through the lens of traditional economic measures and even more deeply and profoundly through the lens of Vargo and Lusch's Service-Dominant Logic (S-D Logic). Almost 80% of GDP in developed economies is attributable to services, and some economists regard products as merely the physical embodiment of service delivery. Yet today's business analysis, business management, business organization, business processes, and business education emerged from a manufacturing-dominant logic; the principles of service are often underserved and poorly understood. This results in lost opportunities for growth.

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Holdings
Item type	Current library	Collection	Call number	URL	Status	Date due	Barcode
Online Book (LOGIN USING YOUR MY CIU LOGIN AND PASSWORD)	G. Allen Fleece Library ONLINE		HD9980.5 (Browse shelf(Opens below))	Link to resource	Available		BEP10830078
Online Book (LOGIN USING YOUR MY CIU LOGIN AND PASSWORD)	G. Allen Fleece Library	Non-fiction	HD9980.5 (Browse shelf(Opens below))	Link to resource	Available		10830078

Part of: 2013 digital library.

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Business paradigm shifts are rare. However, the shift to a service-dominant economy and to service-dominant value creation genuinely merits such a designation, both on the surface through the lens of traditional economic measures and even more deeply and profoundly through the lens of Vargo and Lusch's Service-Dominant Logic (S-D Logic). Almost 80% of GDP in developed economies is attributable to services, and some economists regard products as merely the physical embodiment of service delivery. Yet today's business analysis, business management, business organization, business processes, and business education emerged from a manufacturing-dominant logic; the principles of service are often underserved and poorly understood. This results in lost opportunities for growth.

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