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1.
Casino women : courageous in unexpected places / Susan Chandler and Jill B. Jones. by
Material type: Text Text; Literary form: Not fiction
Publication details: Ithaca : ILR Press, (c)2011
Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HV6721.45.

2.
Phone clones authenticity work in the transnational service economy / Kiran Mirchandani. by
Material type: Text Text; Literary form: Not fiction
Publication details: Ithaca : ILR Press, (c)2012
Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HE8789.4.

3.
Disintegrating democracy at work labor unions and the future of good jobs in the service economy / Virginia Doellgast. by
Material type: Text Text; Literary form: Not fiction
Publication details: Ithaca : ILR Press, (c)2012
Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HE8789.6.

4.
Involving customers in new service developmenteditors, Bo Edvardsson ... [and others. by Series:
Material type: Text Text; Literary form: Not fiction
Publication details: London : Imperial College Press ; 2006; London : Distributed by World Scientific Pub. Company, (c)2006
Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HF5415.153.

5.
HEROES OF COVID-19 by
Material type: Text Text; Literary form: Not fiction
Publication details: [S.l. : ABDO KIDS JUMBO, (c)2020
Availability: Items available for loan: G. Allen Fleece Library (1)Call number: RA644.67.

6.
Uncommon service : how to win by putting customers at the core of your business / Frances Frei, Anne Morriss. by
Material type: Text Text; Literary form: Not fiction
Publication details: Boston, Mass. : Harvard Business Review Press, (c)2012
Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HF5415.5.

7.
Caring on the clock : the complexities and contradictions of paid care work / edited by Mignon Duffy, Amy Armenia, and Clare L. Stacey. by Series: Families in focus
Material type: Text Text; Literary form: Not fiction
Publication details: New Brunswick, New Jersey : Rutgers University Press, (c)2015
Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HD8039.45.

8.
The intangible economy. How services shape global production and consumption /deborah K. Elms; Arian Hassani; Patrick Low. by Series:
Material type: Text Text; Literary form: Not fiction
Publication details: Cambridge : Cambridge University Press 2017
Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HB1-130.

9.
Sustainable service / Adi Wolfson. by Series: Service systems and innovations in business and society collection
Edition: First edition.
Material type: Text Text; Format: available online remote; Literary form: Not fiction ; Audience: Specialized;
Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, [(c)2016.]
Online resources:
Availability: Items available for loan: G. Allen Fleece Library (2)Call number: HD9980.5, ...

10.
Surprise! : The secret to customer loyalty in the service sector / Vincent P. Magnini. by Series: 2014 digital library | Marketing strategy collection
Edition: First edition.
Material type: Text Text; Format: available online remote; Literary form: Not fiction ; Audience: Specialized;
Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, [(c)2015.]
Other title:
  • Secret to customer loyalty in the service sector.
Online resources:
Availability: Items available for loan: G. Allen Fleece Library (2)Call number: HF5415.5, ...

11.
Service thinking : the seven principles to discover innovative opportunities / Hunter Hastings and Jeff Saperstein. by Series: 2013 digital library | Service systems and innovations in business and society collection
Edition: First edition.
Material type: Text Text; Format: available online remote; Literary form: Not fiction ; Audience: Specialized;
Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, [(c)2014.]
Online resources:
Availability: Items available for loan: G. Allen Fleece Library (2)Call number: HD9980.5, ...

12.
Service innovation / Anders Gustafsson, Per Kristensson, Gary R. Schirr, and Lars Witell. by Series: Service systems and innovations in business and society collection
Edition: First edition.
Material type: Text Text; Format: available online remote; Literary form: Not fiction ; Audience: Specialized;
Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, [(c)2016.]
Online resources:
Availability: Items available for loan: G. Allen Fleece Library (2)Call number: HD9980.5, ...

13.
Service design and delivery : how design thinking can innovate business and add value to society / Toshiaki Kurokawa. by Series: Service systems and innovations in business and society collection
Edition: First edition.
Material type: Text Text; Format: available online remote; Literary form: Not fiction ; Audience: Specialized;
Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, [(c)2015.]
Online resources:
Availability: Items available for loan: G. Allen Fleece Library (2)Call number: HD9980.5, ...

14.
Revenue management in service organizations / Paul Rouse, William Maguire, Julie Harrison. by Series: Managerial accounting collection
Edition: 1st ed.
Material type: Text Text; Format: available online remote; Literary form: Not fiction ; Audience: Specialized;
Publisher number:
  • 2 BEP
Publisher: [New York, N.Y.] (222 East 46th Street, New York, NY 10017) : Business Expert Press, [2010]Copyright date: �)2011Copyright date: �2010
Online resources:
Availability: Items available for loan: G. Allen Fleece Library (2)Call number: HD60.7, ...

15.
Profiting from services and solutions : what product-centric firms need to know / Valarie A. Zeithaml, Stephen W. Brown, Mary Jo Bitner, and Jim Salas. by Series: Service systems and innovations in business and society collection | 2014 digital library
Edition: First edition.
Material type: Text Text; Format: available online remote; Literary form: Not fiction ; Audience: Specialized;
Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, [(c)2014.]
Online resources:
Availability: Items available for loan: G. Allen Fleece Library (2)Call number: HF5415.153, ...

16.
Modeling service systems / Ralph D. Badinelli. by Series: Service systems and innovations in business and society collection
Edition: First edition.
Material type: Text Text; Format: available online remote; Literary form: Not fiction ; Audience: Specialized;
Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, [(c)2016.]
Online resources:
Availability: Items available for loan: G. Allen Fleece Library (2)Call number: TS155.63, ...

17.
Matching services to markets : the role of the human sensorium in shaping service-intensive markets / H.B. Casanova. by Series: Service systems and innovations in business and society collection
Edition: First edition.
Material type: Text Text; Format: available online remote; Literary form: Not fiction ; Audience: Specialized;
Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, [(c)2016.]
Online resources:
Availability: Items available for loan: G. Allen Fleece Library (2)Call number: HF5470, ...

18.
Lean sigma methods and tools for service organizations : the story of a cruise line transformation / Jaideep Motwani, Rob Ptacek, and Richard Fleming. by Series: 2012 digital library | Service systems and innovations in business and society collection
Edition: 1st ed.
Material type: Text Text; Format: available online remote; Literary form: Not fiction ; Audience: Specialized;
Publisher: [New York, N.Y.] (222 East 46th Street, New York, NY 10017) : Business Expert Press, [(c)2012.]
Other title:
  • Story of a cruise line transformation.
Online resources:
Availability: Items available for loan: G. Allen Fleece Library (2)Call number: TS156.6, ...

19.
Collaborative innovation : how clients and service providers can work by design to achieve it / Tony Morgan. by Series: Service systems and innovations in business and society collection
Edition: First edition.
Material type: Text Text; Format: available online remote; Literary form: Not fiction ; Audience: Specialized;
Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, [(c)2017.]
Online resources:
Availability: Items available for loan: G. Allen Fleece Library (6)Call number: HD, ...

20.
Business engineering and service design. Volume I / Óscar Barros. by Series: Service systems and innovations in business and society collection
Edition: Second edition.
Material type: Text Text; Format: available online remote; Literary form: Not fiction ; Audience: Specialized;
Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, [(c)2017.]
Online resources:
Availability: Items available for loan: G. Allen Fleece Library (6)Call number: HD, ...

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