Sustainable quality / Joseph Diele. [electronic resource]

By:

Diele, Joseph [Author]

Material type: Text

TextSeries: Supply and operations management collectionPublication details: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, (c)2021.Edition: First editionDescription: 1 online resource (xii, 180 pages) : illustrations (some color)Content type:

text

Media type:

computer

Carrier type:

online resource

ISBN:

9781953349637

Subject(s):

Genre/Form:

Electronic books.

LOC classification:

HD62.15

Online resources:

Available additional physical forms:

Contents:

Chapter 1. Introduction -- Chapter 2. Quality models and methods -- Chapter 3. The new model -- Chapter 4 Functional quality -- Chapter 5. Leadership -- Chapter 6. Customer focus -- Chapter 7. Process focus -- Chapter 8. Data-based decision making -- Chapter 9. Employee focus -- Chapter 10. Team focus -- Chapter 11. Reward and recognition -- Chapter 12. Continuous improvement .

Abstract: Today, the concept of using quality as a competitive advantage has been diminished or even lost completely. It is not that there is a lack of quality improvement models, as there are many available. While each has had success, no one model that taken hold as the model. Why do improvement efforts seem to fizzle out? Why are they not sustainable? Something has been missing from the strategy, planning, and implementation of these quality efforts. That missing ingredient has been culture. This book provides the strategy, tools, and methods needed for sustainable quality. The book is based on a new quality model and explains why a positive culture is a prerequisite to sustainable quality improvement. Excellence is achieved through people, and it is this people-centric approach that should be the basis for success. By building a foundation based on inclusion, positive culture, and strong leadership, great achievements are possible. This inside-out approach creates a strong internal community which can be the catalyst for embracing change and sustainable improvement.

Item type: Online Book

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Holdings
Item type	Current library	Collection	Call number	URL	Status	Date due	Barcode
Online Book	G. Allen Fleece Library	Non-fiction	HD62.15 (Browse shelf(Opens below))	Link to resource	Available		9781953349637

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Today, the concept of using quality as a competitive advantage has been diminished or even lost completely. It is not that there is a lack of quality improvement models, as there are many available. While each has had success, no one model that taken hold as the model. Why do improvement efforts seem to fizzle out? Why are they not sustainable? Something has been missing from the strategy, planning, and implementation of these quality efforts. That missing ingredient has been culture. This book provides the strategy, tools, and methods needed for sustainable quality. The book is based on a new quality model and explains why a positive culture is a prerequisite to sustainable quality improvement. Excellence is achieved through people, and it is this people-centric approach that should be the basis for success. By building a foundation based on inclusion, positive culture, and strong leadership, great achievements are possible. This inside-out approach creates a strong internal community which can be the catalyst for embracing change and sustainable improvement.

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Description based on PDF viewed 01/14/2021.

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