Managing Generation Z : how to recruit, onboard, develop, and retain the newest generation in the workplace / Robin Paggi and Kat Clowes. [print]

Includes bibliographies and index.

SECTION 1: Open the door to Gen Z.

Why should you hire Gen Z? -- How do you find Gen Z workers? -- Narrow the list -- Talking and testing

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SECTION 2: Hire them.

Find a good fit -- Avoid a culture clash -- Prevent groupthink -- Check them out

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SECTION 3: Welcome them.

First days first -- Solid grounding -- Good goals -- Performance evaluations and feedback

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SECTION 4: Train them.

What do they know? -- Cultivate professionalism and civility -- Regulate cell phones -- Tame social media -- Claim your time -- Fashion a dress code -- Coach communication -- Explain email and emojis -- Address bad habits

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SECTION 5: Work with them.

Commitment and love -- Cultivate a positive atmosphere -- Build a great team -- Have some fun! -- Equip your leaders

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SECTION 6: Avoid problems.

Harassment and discrimination -- Sex and gender issues -- Race, culture, and bias -- Religion and politics -- Handling complaints

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SECTION 7: Keep them healthy, safe.

Address mental health issues -- Health and the law -- Encourage physical fitness -- Alcohol and drugs -- Conclusion

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APPENDICES.

Appendix A: Providing references -- Appendix B: At-will employment precautions -- Appendix C: Social media and the NLRA -- Appendix D: Fashionable precautions -- Appendix E: Troublesome words -- Appendix F: Training cases -- Appendix G: California training mandates -- Appendix H: Supervisor problems -- Appendix I: Starbucks training -- Appendix J: Two case examples -- Appendix K: Medicinal marijuana at work -- Appendix L: A coach and a problem -- Appendix M: Nightmare scenario.

"Expert advice on attracting, training, managing, retaining, and succeeding with America's newest generation of hard-working, tech-savvy employees. A new generation is entering the American workforce-Gen Z, the age cohort born after 1996. Having grown up with smartphones, social media, emoji-speak, helicopter parenting, and no expectation of privacy, Gen Z has a unique culture and working style that can be baffling to their Millennial, Gen X, and Baby Boomer managers. In Managing Generation Z, Robin Paggi, a veteran HR manager, and Kat Clowes, an educational consultant who has worked with hundreds of Gen Z'ers, join forces to give employers and managers a practical, easy-to-understand guide to the new generation defining the future of work. Based on Clowes's in-depth knowledge of Gen Z habits and Paggi's real-world experience of how generational miscommunications can cause expensive personnel problems, Managing Generation Z gives managers at all levels a plan for getting quality work from Gen Z employees while avoiding cultural clashes at the office. Gen Z is highly educated, extraordinarily tech-savvy, eager to meet expectations, and loyal to employers, but many Gen Z workers have never been trained in the basics of professionalism, workplace communication, and the unwritten social rules older generations instinctively expect. Managing Generation Z teaches managers how to bridge the communication styles between Gen Z and older colleagues, how to train Gen Z staff to make work objectives clear, and how to evaluate and correct Gen Z employees so they will listen, accept, learn, and improve. Like having an expert HR manager at your fingertips, Managing Generation Z is essential reading for both front-line supervisors and C-level executives who want to get the most from the newest generation in the workforce"--

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