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Crafting customer experience strategy : lessons from Asia / edited by Sapna Popli, Bikramjit Rishi.

Contributor(s): Material type: TextTextEdition: First editionDescription: 1 online resource (256 pages)Content type:
  • text
Media type:
  • computer
Carrier type:
  • online resource
ISBN:
  • 9781839097102
  • 9781839097126
Subject(s): Genre/Form: LOC classification:
  • HF5415 .C734 2021
Online resources: Available additional physical forms:Subject: Crafting Customer Experience Strategy: Lessons from Asialooks at how Customer Experience Management can be vital in providing a competitive advantage for businesses. This is essential reading for marketing scholars and practitioners looking for insights into improving their customers' experiences.
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Holdings
Item type Current library Collection Call number URL Status Date due Barcode
Online Book (LOGIN USING YOUR MY CIU LOGIN AND PASSWORD) Online Book (LOGIN USING YOUR MY CIU LOGIN AND PASSWORD) G. Allen Fleece Library ONLINE Non-fiction HF5415.5 (Browse shelf(Opens below)) Link to resource Available on1249475069

Includes bibliographies and index.

Crafting Customer Experience Strategy: Lessons from Asialooks at how Customer Experience Management can be vital in providing a competitive advantage for businesses. This is essential reading for marketing scholars and practitioners looking for insights into improving their customers' experiences.

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