A-Z common reference questions for academic librarians / Heather Dawson. [electronic resource]

Previous edition published as: Know it all, find it fast for academic libraries, 2012.

Includes bibliographies and index.

A-Z Common Reference Questions for Academic Librarians is a survival guide for frontline library staff to help them find appropriate information quickly, whether they are answering questions at a physical help desk or remotely by telephone, email or instant messaging service.

Intro -- Title page -- Contents -- Introduction -- Accountancy -- Acronyms and abbreviations -- African studies -- Anthropology -- Archives -- Art and design -- Asian studies -- Banks and banking -- Biographical information -- Biology -- Book reviews -- Business studies -- Careers and employability -- Charities and non-profit organisations -- Chemistry -- Citing, referencing and plagiarism -- Classical studies -- Company information -- Computer science -- Copyright -- Country information -- Courses and qualifications -- Criminology and criminal justice -- Current awareness tools

Data visualisation -- Development studies -- Dictionaries and encyclopedias -- Disabled students -- Doctoral students and early career researchers -- E-books -- East European and Russian studies -- Economics -- Economic history -- Education -- Electronic journals -- Engineering -- English literature -- Environment -- European Union -- Films, documentaries and TV programmes -- Food science and agriculture -- Freedom of information requests -- Geography -- Government and parliamentary publications -- Grants and funding -- Grey literature -- Higher education -- History -- Human rights

Images and photographs -- Impact measurement -- Information literacy -- International organisations -- International security -- International students -- Internet searching -- Journal articles -- Latin American studies -- Law -- Legislation -- LGBT+ studies -- Library catalogues -- Literature searching -- Management -- Maps -- Marketing -- Mathematics -- Media and film studies -- Medicine and nursing -- Middle East studies -- Modern languages -- Music -- News resources -- Opinion polls and surveys -- Philosophy -- Physics -- Political science -- Population and demography

Professional associations and trade unions -- Project management -- Psychology -- Publishing -- Reference management tools -- Religious studies and theology -- Research data management -- Research methods -- Social policy -- Sociology -- Speeches and quotations -- Sports studies -- Standards -- Statistical data -- Study skills -- Systematic reviews -- Text and data mining -- Theatre, drama and performing arts -- Theses and dissertations -- Tourism and hospitality -- Treaties -- United Nations -- Women's studies -- Index

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