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1.
The consumer-- or else! : consumer-centric business paradigms / Camille P. Schuster, Donald F. Dufek. [print] by
Material type: Text Text; Format: electronic ; Literary form: Not fiction
Publication details: New York : International Business Press, (c)2004
Availability: Items available for loan: G. Allen Fleece Library (2)Call number: HC, ...

2.
The consumer-- or else! : consumer-centric business paradigms / Camille P. Schuster, Donald F. Dufek. [print] by
Material type: Text Text; Format: electronic ; Literary form: Not fiction
Publication details: New York : International Business Press, (c)2004
Availability: Items available for loan: G. Allen Fleece Library (2)Call number: HC, ...

3.
It's not about the coffee : leadership principles from a life at Starbucks / Howard Behar with Janet Goldstein. [print] by
Material type: Text Text; Format: print ; Nature of contents: biography; Literary form: Not fiction
Publication details: New York, New York : Portfolio, (c)2007
Online resources:
Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HD57.7.B444 2007.

4.
9 brand shaastras : nine successful brand strategies to build winning brands / Jagdeep Kapoor. [print] by
Edition: second edition.ition.
Material type: Text Text; Literary form: Not fiction
Publication details: New Delhi ; Thousand Oaks, California : Response Books, (c)2009
Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HD69.B7K3725 2009eb.

5.
Be our guest : perfecting the art of customer service / by Disney Institute with Theodore Kinni ; foreword by Robert A. Iger. [print] by
Edition: Revisedition. and updated edition.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York, New York : Disney Editions, (c)2011
Other title:
  • Perfecting the art of customer service
Availability: Items available for loan: G. Allen Fleece Library (1)Call number: GV1853.3.F62W3417 2011.

6.
Best practices in customer service / edited by Ron Zemke and John A. Woods. [print] by
Edition: first AMACOM edition. 1999
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Amherst, Massachusetts : HRD Press ; 1999; New York, New York : AMACOM, (c)1999
Availability: Not available: G. Allen Fleece Library: Withdrawn (1).

7.
Phone clones authenticity work in the transnational service economy / Kiran Mirchandani. by
Material type: Text Text; Literary form: Not fiction
Publication details: Ithaca : ILR Press, (c)2012
Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HE8789.4.

8.
Involving customers in new service developmenteditors, Bo Edvardsson ... [and others. by Series:
Material type: Text Text; Literary form: Not fiction
Publication details: London : Imperial College Press ; 2006; London : Distributed by World Scientific Pub. Company, (c)2006
Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HF5415.153.

9.
The Experience Economy : Competing for Customer Time, Attention, and Money, with a new preface by the authors / B. Joseph Pine II, James H. Gilmore. by
Material type: Text Text; Literary form: Not fiction
Publication details: Boston, Massachusetts : Harvard Business Review Press, (c)2019
Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HF5415.15.

10.
The innovator's dilemma : when new technologies cause great firms to fail / Clayton M. Christensen. by Series:
Edition: [Third edition.ition?.
Material type: Text Text; Literary form: Not fiction
Publication details: Boston, Massachusetts : Harvard Business Review Press, (c)2016
Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HD53.

11.
Connected strategy : building continuous customer relationships for competitive advantage / Nicolaj Siggelkow, Christian Terwiesch. by
Material type: Text Text; Literary form: Not fiction
Publication details: Boston, Massachusetts : Harvard Business Review Press, (c)2019
Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HF5415.55.

12.
Sense & respond how successful organizations listen to customers and create new products continuously / Jeff Gothelf and Josh Seiden. by
Material type: Text Text; Literary form: Not fiction
Publication details: Boston, Massachusetts : Harvard Business Review Press, (c)2017
Other title:
  • Sense and respond
Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HD58.9.

13.
Do You Want to Keep Your Customers Forever? by Series:
Material type: Text Text; Literary form: Not fiction
Publication details: Boston : Harvard Business Review Press, (c)2010
Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HF5415.527.

14.
Marketing Myopia by
Material type: Text Text; Literary form: Not fiction
Publication details: Harvard Business Review Press, (c)2008
Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HF5415.

15.
The innovator's solution : creating and sustaining successful growth / Clayton M. Christensen, Michael E. Raynor. by
Material type: Text Text; Literary form: Not fiction
Publication details: Boston, Massachusetts : Harvard Business Review Press, (c)2013
Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HD53.

16.
Tilt : shifting your strategy from products to customers / Niraj Dawar. by
Material type: Text Text; Literary form: Not fiction
Publication details: Boston, Massachusetts : Harvard Business Review Press, (c)2013
Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HF5415.5.

17.
The hidden wealth of customers : realizing the untapped value of your most important asset / Bill Lee. by
Material type: Text Text; Literary form: Not fiction
Publication details: Boston, Mass. : Harvard Business Review Press, (c)2012
Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HF5415.5.

18.
True story : how to combine story and action to transform your business / Ty Montague. by
Material type: Text Text; Literary form: Not fiction
Publication details: Boston, Massachusetts : Harvard Business Review Press, (c)2013
Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HF5415.1255.

19.
The intention economy : when customers take charge / Doc Searls. by
Material type: Text Text; Literary form: Not fiction
Publication details: Boston, Mass. : Harvard Business Review Press, (c)2012
Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HF5415.5.

20.
Who do you want your customers to become? /Michael Schrage. by
Material type: Text Text; Literary form: Not fiction
Publication details: Boston, Massachusetts : Harvard Business Review Press, (c)2012
Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HF5415.55.

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