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Designing experiences /J. Robert Rossman and Mathew D. Duerden ; foreword by B. Joseph Pine II

By: Contributor(s): Material type: TextTextPublication details: New York : Columbia University Press, (c)2019.Description: 1 online resource (xviii, 205 pages) : illustrationsContent type:
  • text
Media type:
  • computer
Carrier type:
  • online resource
ISBN:
  • 9780231549516
Subject(s): Genre/Form: LOC classification:
  • HF5415 .D475 2019
Online resources: Available additional physical forms:
Contents:
Subject: J. Robert Rossman and Mat Duerden present a comprehensive and accessible introduction to experience design. They synthesize the fundamental theories and methods from multiple disciplines and lay out a process for designing experiences from start to finish
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Intro; Table of Contents; Foreword; Preface: Thanks for Joining Us!; I. Understanding Experience; 1. Exploring Experiences and Experience Design; 2. What Makes a Great Experience?; 3. A Framework of Experience Types; II. The Experience Designer's Toolkit; 4. The Experiencescape; 5. Experience Design Thinking; 6. Designing the Experience Journey; 7. Touchpoints and Transitions; III. Creating Great Experiences: Enhancements and Examples; 8. The Stories We Tell: Building Drama in Your Experiences; 9. Techniques for Enhancing Experiences

10. Using Experience Design in Product Development and Corporate Strategy conclusion: Closing Thoughts; Notes; Index

J. Robert Rossman and Mat Duerden present a comprehensive and accessible introduction to experience design. They synthesize the fundamental theories and methods from multiple disciplines and lay out a process for designing experiences from start to finish

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