Measuring customer service effectiveness /Sarah Cook.

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Item type	Current library	Collection	Call number	URL	Status	Date due	Barcode
Online Book (LOGIN USING YOUR MY CIU LOGIN AND PASSWORD)	G. Allen Fleece Library ONLINE	Non-fiction	HF5415.5 (Browse shelf(Opens below))	Link to resource	Available		ocn987910741

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Previous	HF5415.32 Marketing metaphoria : what deep metaphors reveal about the minds of consumers /	HF5415.32 The context marketing revolution : how to motivate buyers in the age of infinite media /	HF5415.5 55 steps to outrageous service : ["outrageous service" principles to better serve your customers and reap the benefits of satisfied customers, satisfied employees, profitable results] /	HF5415.5 Measuring customer service effectiveness /Sarah Cook.	HF5415.5 Crafting customer experience strategy : lessons from Asia /	HF5415.5 Designing experiences /J. Robert Rossman and Mathew D. Duerden ; foreword by B. Joseph Pine II	HF5415.5 Uncommon service : how to win by putting customers at the core of your business /	Next