Measuring customer service effectiveness /Sarah Cook.
Cook, Sarah, 1955-
Measuring customer service effectiveness /Sarah Cook. - London ; New York : Routledge, (c)2016. - 1 online resource : illustrations
First published 2004 by Ashgate.
Includes bibliographies and index.
9781351919012
Customer services--Quality control.
Customer services--Evaluation.
Customer services--Management.
Electronic Books.
HF5415 / .M437 2016
Measuring customer service effectiveness /Sarah Cook. - London ; New York : Routledge, (c)2016. - 1 online resource : illustrations
First published 2004 by Ashgate.
Includes bibliographies and index.
9781351919012
Customer services--Quality control.
Customer services--Evaluation.
Customer services--Management.
Electronic Books.
HF5415 / .M437 2016