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Collaborative innovation : how clients and service providers can work by design to achieve it / Tony Morgan. [electronic resource]

By: Material type: TextTextSeries: Service systems and innovations in business and society collectionPublication details: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, (c)2017.Edition: First editionDescription: 1 online resource (147 pages)Content type:
  • text
Media type:
  • computer
Carrier type:
  • online resource
ISBN:
  • 9781631576324
Subject(s): LOC classification:
  • HD45 
Online resources:
Available additional physical forms:
Contents:
1. Introduction -- 2. Client challenges -- 3. Service provider challenges -- 4. Service relationship considerations -- 5. Innovation by Design -- 6. Proof points -- 7. Innovation evolution -- 8. Recommendations -- 9. Final conclusions -- Index.
Abstract: Innovation can be a challenging subject. At its worst, it is a meaningless buzzword. At its best, it is a means of driving differentiating value for an organization. But how can innovation be consistently achieved in the context of a client-service provider relationship? This publication provides a practical framework, with clear supporting recommendations, for clients and service providers to work together to overcome challenges and successfully manage, develop, and deliver innovation as a key part of their ongoing service relationship. Real-world experience, guidance, and examples are provided to assist and enable organizations to gain additional value with their service partners through delivery of innovation by design rather than by accident. Although targeted at service relationships between clients and external service providers, the content and recommendations are equally applicable and relevant for enterprises driving innovation internally or as part of a wider ecosystem.
Item type: Online Book
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Item type Current library Collection Call number URL Status Date due Barcode
Online Book G. Allen Fleece Library Non-fiction HD45 (Browse shelf(Opens below)) Link to resource Available 11358180

1. Introduction -- 2. Client challenges -- 3. Service provider challenges -- 4. Service relationship considerations -- 5. Innovation by Design -- 6. Proof points -- 7. Innovation evolution -- 8. Recommendations -- 9. Final conclusions -- Index.

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Innovation can be a challenging subject. At its worst, it is a meaningless buzzword. At its best, it is a means of driving differentiating value for an organization. But how can innovation be consistently achieved in the context of a client-service provider relationship? This publication provides a practical framework, with clear supporting recommendations, for clients and service providers to work together to overcome challenges and successfully manage, develop, and deliver innovation as a key part of their ongoing service relationship. Real-world experience, guidance, and examples are provided to assist and enable organizations to gain additional value with their service partners through delivery of innovation by design rather than by accident. Although targeted at service relationships between clients and external service providers, the content and recommendations are equally applicable and relevant for enterprises driving innovation internally or as part of a wider ecosystem.

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System requirements: Adobe Acrobat reader.

Title from PDF title page (viewed on March 9, 2017).

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