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Driving excellence : transform your organization's culture --and achieve revolutionary results / Mark Aesch.

By: Material type: TextTextPublication details: New York, New York : Hyperion, (c)2011.Edition: first editionDescription: xii, 239 pages : illustrations ; 25 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 9781401323974
Subject(s): LOC classification:
  • HD58 .D758 2011
Available additional physical forms:
  • COPYRIGHT NOT covered - Click this link to request copyright permission:
Contents:
The marketplace is bigger than your bus: listening means more than just to customers -- The bus is leaving, so get everybody on board! Sell your organization on the new strategic direction -- Chart your route, then fill the tank: spend money purposely to support your strategy -- To avoid getting a ticket, watch your own speedometer: embrace accountability in all that you do -- Estimated gas mileage doesn't cut it: count what counts! -- Professional drivers obsessively check their gauges: foster a culture of analysis and action -- Where the rubber meets the road: you're the professional driver, so act like it!
Subject: When Aesch took over the Rochester Genesee Regional Transportation Authority in 2004, it was operating with a 27.7-million-dollar deficit, and was poised to raise fares, lay off employees, and slash service. Under Aesch's leadership, those deficits have been eradicated and replaced with multimillion-dollar surpluses; reliance on taxpayer subsidies has been reduced; demand for service has increased at rates three times the national average; and in an unprecedented move, the fare at the Authority's two largest subsidiaries were actually reduced. In Driving Excellence, Aesch shows readers how to create a culture built around selflessness rather than ego, and get employees invested in saving the company. In describing the transition from an ailing business to one that enjoys stunning success--lower fares, multi-million surpluses, and the highest ridership and customer satisfaction levels in twenty years--Aesch offers powerful principles that any organization can implement to achieve exceptional results. https://www.amazon.com/Driving-Excellence-Transform-Organizations-Revolutionary/dp/1401323979/ref=sr_1_1?crid=XQYIRPKDLL76&keywords=9781401323974&qid=1675714588&sprefix=9781401323974%2Caps%2C83&sr=8-1
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Holdings
Item type Current library Collection Call number Status Date due Barcode
Circulating Book (checkout times vary with patron status) Circulating Book (checkout times vary with patron status) G. Allen Fleece Library CIRCULATING COLLECTION Non-fiction HD58.9.A373.D758 2011 (Browse shelf(Opens below)) Available 31923002100325

Includes Index.

Nobody knows the driver's name: create a culture of no ego -- The marketplace is bigger than your bus: listening means more than just to customers -- The bus is leaving, so get everybody on board! Sell your organization on the new strategic direction -- Chart your route, then fill the tank: spend money purposely to support your strategy -- To avoid getting a ticket, watch your own speedometer: embrace accountability in all that you do -- Estimated gas mileage doesn't cut it: count what counts! -- Professional drivers obsessively check their gauges: foster a culture of analysis and action -- Where the rubber meets the road: you're the professional driver, so act like it!

When Aesch took over the Rochester Genesee Regional Transportation Authority in 2004, it was operating with a 27.7-million-dollar deficit, and was poised to raise fares, lay off employees, and slash service. Under Aesch's leadership, those deficits have been eradicated and replaced with multimillion-dollar surpluses; reliance on taxpayer subsidies has been reduced; demand for service has increased at rates three times the national average; and in an unprecedented move, the fare at the Authority's two largest subsidiaries were actually reduced. In Driving Excellence, Aesch shows readers how to create a culture built around selflessness rather than ego, and get employees invested in saving the company. In describing the transition from an ailing business to one that enjoys stunning success--lower fares, multi-million surpluses, and the highest ridership and customer satisfaction levels in twenty years--Aesch offers powerful principles that any organization can implement to achieve exceptional results.

https://www.amazon.com/Driving-Excellence-Transform-Organizations-Revolutionary/dp/1401323979/ref=sr_1_1?crid=XQYIRPKDLL76&keywords=9781401323974&qid=1675714588&sprefix=9781401323974%2Caps%2C83&sr=8-1

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