Driving excellence : transform your organization's culture --and achieve revolutionary results / Mark Aesch.
Material type: TextPublication details: New York, New York : Hyperion, (c)2011.Edition: first editionDescription: xii, 239 pages : illustrations ; 25 cmContent type:- text
- unmediated
- volume
- 9781401323974
- HD58 .D758 2011
Item type | Current library | Collection | Call number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
Circulating Book (checkout times vary with patron status) | G. Allen Fleece Library CIRCULATING COLLECTION | Non-fiction | HD58.9.A373.D758 2011 (Browse shelf(Opens below)) | Available | 31923002100325 |
Browsing G. Allen Fleece Library shelves, Shelving location: CIRCULATING COLLECTION, Collection: Non-fiction Close shelf browser (Hides shelf browser)
HD58.8.T394 2011 Practically radical : not-so-crazy ways to transform your company, shake up your industry, and challenge yourself / | HD58.82.G52 2010 Developing a learning culture in nonprofit organizations / | HD58.82.M494.K497 2006 24 keys that bring complete success / | HD58.9.A373.D758 2011 Driving excellence : transform your organization's culture --and achieve revolutionary results / | HD58.9.B466.O743 1997 Organizing genius : the secrets of creative collaboration / | HD 58.9 .L465 2012 The advantage : why organizational health trumps everything else in business / | HD58.9.L563.A383 2012 The advantage : why organizational health trumps everything else in business / |
Includes Index.
Nobody knows the driver's name: create a culture of no ego -- The marketplace is bigger than your bus: listening means more than just to customers -- The bus is leaving, so get everybody on board! Sell your organization on the new strategic direction -- Chart your route, then fill the tank: spend money purposely to support your strategy -- To avoid getting a ticket, watch your own speedometer: embrace accountability in all that you do -- Estimated gas mileage doesn't cut it: count what counts! -- Professional drivers obsessively check their gauges: foster a culture of analysis and action -- Where the rubber meets the road: you're the professional driver, so act like it!
When Aesch took over the Rochester Genesee Regional Transportation Authority in 2004, it was operating with a 27.7-million-dollar deficit, and was poised to raise fares, lay off employees, and slash service. Under Aesch's leadership, those deficits have been eradicated and replaced with multimillion-dollar surpluses; reliance on taxpayer subsidies has been reduced; demand for service has increased at rates three times the national average; and in an unprecedented move, the fare at the Authority's two largest subsidiaries were actually reduced. In Driving Excellence, Aesch shows readers how to create a culture built around selflessness rather than ego, and get employees invested in saving the company. In describing the transition from an ailing business to one that enjoys stunning success--lower fares, multi-million surpluses, and the highest ridership and customer satisfaction levels in twenty years--Aesch offers powerful principles that any organization can implement to achieve exceptional results.
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