The Starbucks experience : 5 principles for turning ordinary into extraordinary / Joseph A. Michelli. [print]

By:

Michelli, Joseph A, 1960- [Author]

Material type: Text

text

Media type:

unmediated

Carrier type:

volume

ISBN:

0071477845
0739487337
9780071477840
9780739487334

Subject(s):

LOC classification:

HD9199.U54.M623.S737 2007
HD9199.M534.S737 2007

Online resources:

Available additional physical forms:

Contents:

Principle #1- make it your own ; Principle #2- everything matters ; Principle #3- surprise and delight ; Principle #4- embrace resistance ; Principle #5- leave your mark ; A final word.

Review: "The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's "most admired" companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there - the "partners"--And the special experience they create for each customer. Filled with real-life insider stories, eye-opening anecdotes, and solid step-by-step strategies, this book takes you deep inside one of the most talked-about companies in the world today." Front book flap

Item type: Circulating Book (checkout times vary with patron status)

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Average rating: 0.0 (0 votes)

Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Circulating Book (checkout times vary with patron status)	G. Allen Fleece Library Circulating Collection - First Floor	HD9199.M534.S737 2007 (Browse shelf(Opens below))	Available		31923001748900

Principle #1- make it your own ; Principle #2- everything matters ; Principle #3- surprise and delight ; Principle #4- embrace resistance ; Principle #5- leave your mark ; A final word.

"The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's "most admired" companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there - the "partners"--And the special experience they create for each customer. Filled with real-life insider stories, eye-opening anecdotes, and solid step-by-step strategies, this book takes you deep inside one of the most talked-about companies in the world today." Front book flap Link to source of summary

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