Handle with care : motivating and retaining your employees / Barbara A. Glanz. [print]
Material type:
TextPublication details: New York, New York : McGraw-Hill, 2002.Description: xx, 316 pages : illustrations ; 21 cmContent type: - text
- unmediated
- volume
- 9780071400671
- HF5549.5.G546.H363 2002
- 2 b
| Item type | Current library | Collection | Call number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
| Circulating Book (checkout times vary with patron status) | G. Allen Fleece Library Circulating Collection - First Floor | Non-fiction | HF5549.5.G546.H363 2002 (Browse shelf(Opens below)) | Available | 31923001237813 |
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PART 1. The Research Is In Understanding What Motivates Employees. -- 1. What the Research on Employee Motivation Shows. -- 2. Our Study. -- 3. Two Models for Understanding Your Employees. -- 4. The CARE Model for Motivating and Retaining Your Employees --
PART 2. Ideas and Stories from Managers, Employees, and Organizations Who CARE. -- 5. A Manager Who CAREs. -- 6. Reward and Respect: Suggestions from Employees. -- 7. Ideas and Tools from World-Class Organizations --
PART 3. How to CARE: Dozens of Action Ideas. -- 8. C = Creative Communication. -- 9. A = Atmosphere. -- 10. A = Appreciation for All. -- 11. R = Respect. -- 12. R = Reason for Being. -- 13. E = Empathy. -- 14. E = Enthusiasm --
APPENDICES -- App. A. Self-Evaluations for Managers -- App. B. Nationwide Insurance Employee Survey -- App. C. Hoopla! Rating Test with Starter Ideas.
Internationally known motivational author and speaker Barbara Glanz provides managers and supervisors with innovative techniques for engaging, developing, and motivating employees. Glanz outlines a framework based on the CARE modelCreative Communication, Atmosphere and Appreciation for all, Respect and Reason for being, Empathy and Enthusiasm for understanding what employees really want from managers. The book is based on research with 1,200 employees at dozens of organizations and includes hundreds of practical ways managers can motivate employees to peak performance while creating an organizational culture that is supportive instead of cutthroat, enjoyable instead of intimidating, and profitable on every level.
1 Glanz, B. (2002). Handle with CARE: motivating and retaining employees: Creative, Lost-Cost Ways to Raise Morale, Increase Commitment, and Reduce Turnover. McGraw Hill Professional.
2 Glanz, Barbara. Handle With CARE: Motivating and Retaining Employees: Creative, Lost-Cost Ways to Raise Morale, Increase Commitment, and Reduce Turnover. McGraw Hill Professional, 2002.
3 Glanz, Barbara. Handle With CARE: Motivating and Retaining Employees: Creative, Lost-Cost Ways to Raise Morale, Increase Commitment, and Reduce Turnover. McGraw Hill Professional, 2002.
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Barbara A. Glanz is an internationally known speaker, author, and consultant. Her books on enhancing workplace motivation and performance include CARE Packages for the Workplace and The Creative Communicator.
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