The Starbucks experience : 5 principles for turning ordinary into extraordinary / Joseph A. Michelli. [print]

By:

Michelli, Joseph A, 1960- [Author]

Material type: Text

text

Media type:

unmediated

Carrier type:

volume

ISBN:

9780071477840
9780739487334

Subject(s):

LOC classification:

HD9199.M623.S737 2007
HD9199

Online resources:

Available additional physical forms:

Contents:

Principle #1- make it your own ; -- Principle #2- everything matters ; -- Principle #3- surprise and delight ; -- Principle #4- embrace resistance ; -- Principle #5- leave your mark ; -- A final word.

Review: "The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's "most admired" companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there - the "partners"--And the special experience they create for each customer. Filled with real-life insider stories, eye-opening anecdotes, and solid step-by-step strategies, this book takes you deep inside one of the most talked-about companies in the world today." Front book flap

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Circulating Book (checkout times vary with patron status)	G. Allen Fleece Library CIRCULATING COLLECTION	HD9199.M534.S737 2007 (Browse shelf(Opens below))	Available		31923001748900

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Previous	HD6957.B536.M363 1997 Managing by values /Ken Blanchard, Michael O'Connor with Jim Ballard.	HD8045.C723.W493 1991 Why America doesn't work /	HD8081.A5 S76 2007 Speaking of India : bridging the communication gap when working with Indians /	HD9199.M534.S737 2007 The Starbucks experience : 5 principles for turning ordinary into extraordinary /	HD9199.U54S732 2009 Starbucks /	HD9349.S634C674 1993 For God, country, and Coca-Cola : the unauthorized history of the great American soft drink and the company that makes it /	HD9696.8.U64F335 2010 The Facebook effect : the inside story of the company that is connecting the world /	Next

"The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's "most admired" companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there - the "partners"--And the special experience they create for each customer. Filled with real-life insider stories, eye-opening anecdotes, and solid step-by-step strategies, this book takes you deep inside one of the most talked-about companies in the world today." Front book flap

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