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The Starbucks experience : 5 principles for turning ordinary into extraordinary / Joseph A. Michelli. [print]

By: Material type: TextTextPublication details: New York, New York : McGraw-Hill, (c)2007.Description: xiv, 208 pages ; 22 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 9780071477840
  • 9780739487334
Subject(s): LOC classification:
  • HD9199.M623.S737 2007
  • HD9199
Online resources: Available additional physical forms:
  • COPYRIGHT NOT covered - Click this link to request copyright permission:
  • COPYRIGHT NOT covered - Click this link to request copyright permission:
Contents:
Principle #1- make it your own ; -- Principle #2- everything matters ; -- Principle #3- surprise and delight ; -- Principle #4- embrace resistance ; -- Principle #5- leave your mark ; -- A final word.
Review: "The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's "most admired" companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there - the "partners"--And the special experience they create for each customer. Filled with real-life insider stories, eye-opening anecdotes, and solid step-by-step strategies, this book takes you deep inside one of the most talked-about companies in the world today." Front book flap
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Holdings
Item type Current library Call number Status Date due Barcode
Circulating Book (checkout times vary with patron status) Circulating Book (checkout times vary with patron status) G. Allen Fleece Library CIRCULATING COLLECTION HD9199.M534.S737 2007 (Browse shelf(Opens below)) Available 31923001748900

Principle #1- make it your own ; -- Principle #2- everything matters ; -- Principle #3- surprise and delight ; -- Principle #4- embrace resistance ; -- Principle #5- leave your mark ; -- A final word.

"The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's "most admired" companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there - the "partners"--And the special experience they create for each customer. Filled with real-life insider stories, eye-opening anecdotes, and solid step-by-step strategies, this book takes you deep inside one of the most talked-about companies in the world today." Front book flap

COPYRIGHT NOT covered - Click this link to request copyright permission:

COPYRIGHT NOT covered - Click this link to request copyright permission:

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