Smiling down the line info-service work in the global economy / Bob Russell.

By:

Russell, Bob, 1950- [Author]

Material type: Text

TextSeries: Publication details: Toronto [Ont. : University of Toronto Press, (c)2009.; (Saint-Lazare, Quebec : Canadian Electronic Library, (c)2010).Description: 1 online resource (xii, 326 pages)Content type:

text

Media type:

computer

Carrier type:

online resource

ISBN:

9781442697850

Subject(s):

Genre/Form:

Electronic Books.

LOC classification:

HE8788 .S655 2009

Online resources:

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Available additional physical forms:

Contents:

The call-centre case studies -- Making a new occupation -- The call-centre labour process (1) : the division of labour, work effort, and job skill -- The call-centre labour process (2) : technological selection and the means of communication in info-service work -- HRM and call-centres : culture and identities -- Globalizing info-service work : outsourcing to India -- Discontent, resistance, and organizing in info-service work.

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Holdings
Item type	Current library	Collection	Call number	URL	Status	Date due	Barcode
Online Book (LOGIN USING YOUR MY CIU LOGIN AND PASSWORD)	G. Allen Fleece Library ONLINE	Non-fiction	HE8788 (Browse shelf(Opens below))	Link to resource	Available		ocn759157417

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Previous	HE8700 Paving the Empire Road BBC television and black Britons /	HE8700.4 After the break : television theory today /	HE8700.8 .57 2013 Wired TV : Laboring over an Interactive Future.	HE8788 Smiling down the line info-service work in the global economy /	HE8789.4 Phone clones authenticity work in the transnational service economy /	HE8789.6 Disintegrating democracy at work labor unions and the future of good jobs in the service economy /	HE8815 Lifeline telephone and broadbrand pilot programs for low-income households : elements and analyses /	Next

Includes bibliographies and index.

New workplaces : the call centre -- The call-centre case studies -- Making a new occupation -- The call-centre labour process (1) : the division of labour, work effort, and job skill -- The call-centre labour process (2) : technological selection and the means of communication in info-service work -- HRM and call-centres : culture and identities -- Globalizing info-service work : outsourcing to India -- Discontent, resistance, and organizing in info-service work.

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