MARC details
| 000 -LEADER |
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| fixed length control field |
02089cam a2200397Li 4500 |
| 001 - CONTROL NUMBER |
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| control field |
ocn759157417 |
| 003 - CONTROL NUMBER IDENTIFIER |
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| control field |
OCoLC |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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| control field |
20240726105456.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
090507t20092009onc ob 001 0 eng d |
| 040 ## - CATALOGING SOURCE |
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| Original cataloging agency |
E7B |
| Language of cataloging |
eng |
| Description conventions |
rda |
| Transcribing agency |
E7B |
| Modifying agency |
YDXCP |
| -- |
CELBN |
| -- |
OCLCQ |
| -- |
JSTOR |
| -- |
NT |
| 016 ## - NATIONAL BIBLIOGRAPHIC AGENCY CONTROL NUMBER |
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| Canceled/invalid control number |
20099024004 (print) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
9781442697850 |
| Qualifying information |
|
| 050 04 - LIBRARY OF CONGRESS CALL NUMBER |
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| Classification number |
HE8788 |
| Item number |
.S655 2009 |
| 049 ## - LOCAL HOLDINGS (OCLC) |
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| Holding library |
NTA |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
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| Personal name |
Russell, Bob, |
| Dates associated with a name |
1950- |
| Relator term |
Author |
| 245 10 - TITLE STATEMENT |
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| Title |
Smiling down the line |
| Remainder of title |
info-service work in the global economy / |
| Statement of responsibility, etc. |
Bob Russell. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Toronto [Ont. : |
| Name of publisher, distributor, etc. |
University of Toronto Press, |
| Date of publication, distribution, etc. |
(c)2009. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
(Saint-Lazare, Quebec : |
| Name of publisher, distributor, etc. |
Canadian Electronic Library, |
| Date of publication, distribution, etc. |
(c)2010). |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
1 online resource (xii, 326 pages) |
| 336 ## - CONTENT TYPE |
|---|
| Content type term |
text |
| Content type code |
txt |
| Source |
rdacontent |
| 337 ## - MEDIA TYPE |
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| Media type term |
computer |
| Media type code |
c |
| Source |
rdamedia |
| 338 ## - CARRIER TYPE |
|---|
| Carrier type term |
online resource |
| Carrier type code |
cr |
| Source |
rdacarrier |
| 347 ## - DIGITAL FILE CHARACTERISTICS |
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| File type |
data file |
| Source |
rda |
| 490 1# - SERIES STATEMENT |
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| Series statement |
Studies in comparative political economy and public policy |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
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| Bibliography, etc. note |
Includes bibliographies and index. |
| 505 00 - FORMATTED CONTENTS NOTE |
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| Formatted contents note |
New workplaces : the call centre -- |
| Title |
The call-centre case studies -- |
| -- |
Making a new occupation -- |
| -- |
The call-centre labour process (1) : the division of labour, work effort, and job skill -- |
| -- |
The call-centre labour process (2) : technological selection and the means of communication in info-service work -- |
| -- |
HRM and call-centres : culture and identities -- |
| -- |
Globalizing info-service work : outsourcing to India -- |
| -- |
Discontent, resistance, and organizing in info-service work. |
| 530 ## - COPYRIGHT INFORMATION: |
|---|
| COPYRIGHT INFORMATION |
COPYRIGHT NOT covered - Click this link to request copyright permission: |
| Uniform Resource Identifier |
<a href="b">b</a> |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Call center agents |
| General subdivision |
Employment. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Call center agents |
| General subdivision |
Social conditions. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Call centers |
| General subdivision |
Management. |
| 655 #1 - INDEX TERM--GENRE/FORM |
|---|
| Genre/form data or focus term |
Electronic Books. |
| 856 40 - ELECTRONIC LOCATION AND ACCESS |
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| Uniform Resource Identifier |
<a href="https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=682618&site=eds-live&custid=s3260518">https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=682618&site=eds-live&custid=s3260518</a> |
| -- |
Click to access digital title | log in using your CIU ID number and my.ciu.edu password |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Online Book (LOGIN USING YOUR MY CIU LOGIN AND PASSWORD) |
| DONATED BY: |
|
| VENDOR |
EBSCO |
| Classification part |
HE |
| PUBLICATION YEAR |
c2009 |
| LOCATION |
ONLINE |
| REQUESTED BY: |
|
| -- |
|
| -- |
NFIC |
| Source of classification or shelving scheme |
|
| 994 ## - |
|---|
| -- |
02 |
| -- |
NT |
| 902 ## - LOCAL DATA ELEMENT B, LDB (RLIN) |
|---|
| a |
1 |
| b |
Cynthia Snell |
| c |
1 |
| d |
Cynthia Snell |