Harvard business review on increasing customer loyalty. (Record no. 92136)

MARC details
000 -LEADER
fixed length control field 01933nam a2200361Ii 4500
001 - CONTROL NUMBER
control field ocn870867926
003 - CONTROL NUMBER IDENTIFIER
control field OCoLC
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20240726105207.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 140220s2011 maua ob 001 0 eng d
040 ## - CATALOGING SOURCE
Original cataloging agency NT
Language of cataloging eng
Description conventions rda
-- pn
Transcribing agency NT
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781422171967
Qualifying information
050 04 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5415
Item number .H378 2011
049 ## - LOCAL HOLDINGS (OCLC)
Holding library NTA
245 10 - TITLE STATEMENT
Title Harvard business review on increasing customer loyalty.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Boston, Mass. :
Name of publisher, distributor, etc. Harvard Business Review Press,
Date of publication, distribution, etc. (c)2011.
300 ## - PHYSICAL DESCRIPTION
Extent 1 online resource (221 pages) :
Other physical details illustrations.
336 ## - CONTENT TYPE
Content type term text
Content type code txt
Source rdacontent
337 ## - MEDIA TYPE
Media type term computer
Media type code c
Source rdamedia
338 ## - CARRIER TYPE
Carrier type term online resource
Carrier type code cr
Source rdacarrier
347 ## - DIGITAL FILE CHARACTERISTICS
File type data file
Source rda
490 1# - SERIES STATEMENT
Series statement Harvard business review paperback series
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographies and index.
505 00 - FORMATTED CONTENTS NOTE
Formatted contents note Machine generated contents note: Stop Trying to Delight Your Customers /
Statement of responsibility Nicholas Toman --
Title Companies and the Customers Who Hate Them /
Statement of responsibility Youngme Moon --
Title The One Number You Need to Grow /
Statement of responsibility Frederick F. Reichheld --
Title Putting the Service-Profit Chain to Work /
Statement of responsibility Leonard A. Schlesinger --
Title The Mismanagement of Customer Loyalty /
Statement of responsibility V. Kumar --
Title CRM Done Right /
Statement of responsibility Dianne Ledingham --
Title Diamonds in the Data Mine /
Statement of responsibility Gary Loveman --
Title Want to Perfect Your Company's Service? Use Behavioral Science /
Statement of responsibility Sriram Dasu --
Title Best Face Forward /
Statement of responsibility Bernard J. Jaworski.
530 ## - COPYRIGHT INFORMATION:
COPYRIGHT INFORMATION COPYRIGHT NOT covered - Click this link to request copyright permission:
Uniform Resource Identifier <a href="b">b</a>
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer loyalty.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer relations.
655 #1 - INDEX TERM--GENRE/FORM
Genre/form data or focus term Electronic Books.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Harvard Business Review Press,
Relator term
856 40 - ELECTRONIC LOCATION AND ACCESS
Uniform Resource Identifier <a href="https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=675137&site=eds-live&custid=s3260518">https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=675137&site=eds-live&custid=s3260518</a>
-- Click to access digital title | log in using your CIU ID number and my.ciu.edu password
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Online Book (LOGIN USING YOUR MY CIU LOGIN AND PASSWORD)
DONATED BY:
VENDOR EBSCO
Classification part HF.
PUBLICATION YEAR 2011
LOCATION ONLINE
REQUESTED BY:
--
-- NFIC
Source of classification or shelving scheme
994 ## -
-- 02
-- NT
902 ## - LOCAL DATA ELEMENT B, LDB (RLIN)
a 1
b Cynthia Snell
c 1
d Cynthia Snell
Holdings
Withdrawn status Lost status Damaged status Not for loan Collection Home library Current library Shelving location Date acquired Source of acquisition Total Checkouts Full call number Barcode Date last seen Uniform Resource Identifier Price effective from Koha item type
        Non-fiction G. Allen Fleece Library G. Allen Fleece Library ONLINE 07/07/2023 EBSCO   HF5415.525 ocn870867926 07/07/2023 https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=675137&site=eds-live&custid=s3260518 07/07/2023 Online Book (LOGIN USING YOUR MY CIU LOGIN AND PASSWORD)