Sustainable quality /Joseph Diele.
Diele, Joseph,
Sustainable quality /Joseph Diele. - First edition. - 1 online resource (xii, 180 pages) : illustrations (some color) - Supply and operations management collection, .
Chapter 1. Introduction -- Chapter 2. Quality models and methods -- Chapter 3. The new model -- Chapter 4 Functional quality -- Chapter 5. Leadership -- Chapter 6. Customer focus -- Chapter 7. Process focus -- Chapter 8. Data-based decision making -- Chapter 9. Employee focus -- Chapter 10. Team focus -- Chapter 11. Reward and recognition -- Chapter 12. Continuous improvement .
Today, the concept of using quality as a competitive advantage has been diminished or even lost completely. It is not that there is a lack of quality improvement models, as there are many available. While each has had success, no one model that taken hold as the model. Why do improvement efforts seem to fizzle out? Why are they not sustainable? Something has been missing from the strategy, planning, and implementation of these quality efforts. That missing ingredient has been culture. This book provides the strategy, tools, and methods needed for sustainable quality. The book is based on a new quality model and explains why a positive culture is a prerequisite to sustainable quality improvement. Excellence is achieved through people, and it is this people-centric approach that should be the basis for success. By building a foundation based on inclusion, positive culture, and strong leadership, great achievements are possible. This inside-out approach creates a strong internal community which can be the catalyst for embracing change and sustainable improvement.
Mode of access: World Wide Web.
System requirements: Adobe Acrobat reader.
9781953349637
Total quality management.
Quality of products.
Organizational effectiveness.
Quality. Sustainable quality. Leadership. Culture. Cost of quality. Continuous improvement. Functional quality. TQM Change management. Quality strategy. Profitability. Process. Data analysis. Data-based decisions. Teams. New Quality model.
Electronic books.
HD62 / .S878 2021
Sustainable quality /Joseph Diele. - First edition. - 1 online resource (xii, 180 pages) : illustrations (some color) - Supply and operations management collection, .
Chapter 1. Introduction -- Chapter 2. Quality models and methods -- Chapter 3. The new model -- Chapter 4 Functional quality -- Chapter 5. Leadership -- Chapter 6. Customer focus -- Chapter 7. Process focus -- Chapter 8. Data-based decision making -- Chapter 9. Employee focus -- Chapter 10. Team focus -- Chapter 11. Reward and recognition -- Chapter 12. Continuous improvement .
Today, the concept of using quality as a competitive advantage has been diminished or even lost completely. It is not that there is a lack of quality improvement models, as there are many available. While each has had success, no one model that taken hold as the model. Why do improvement efforts seem to fizzle out? Why are they not sustainable? Something has been missing from the strategy, planning, and implementation of these quality efforts. That missing ingredient has been culture. This book provides the strategy, tools, and methods needed for sustainable quality. The book is based on a new quality model and explains why a positive culture is a prerequisite to sustainable quality improvement. Excellence is achieved through people, and it is this people-centric approach that should be the basis for success. By building a foundation based on inclusion, positive culture, and strong leadership, great achievements are possible. This inside-out approach creates a strong internal community which can be the catalyst for embracing change and sustainable improvement.
Mode of access: World Wide Web.
System requirements: Adobe Acrobat reader.
9781953349637
Total quality management.
Quality of products.
Organizational effectiveness.
Quality. Sustainable quality. Leadership. Culture. Cost of quality. Continuous improvement. Functional quality. TQM Change management. Quality strategy. Profitability. Process. Data analysis. Data-based decisions. Teams. New Quality model.
Electronic books.
HD62 / .S878 2021