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Smiling down the line info-service work in the global economy / Bob Russell.

By: Material type: TextTextSeries: Publication details: Toronto [Ont. : University of Toronto Press, (c)2009.; (Saint-Lazare, Quebec : Canadian Electronic Library, (c)2010).Description: 1 online resource (xii, 326 pages)Content type:
  • text
Media type:
  • computer
Carrier type:
  • online resource
ISBN:
  • 9781442697850
Subject(s): Genre/Form: LOC classification:
  • HE8788 .S655 2009
Online resources: Available additional physical forms:
Contents:
The call-centre case studies -- Making a new occupation -- The call-centre labour process (1) : the division of labour, work effort, and job skill -- The call-centre labour process (2) : technological selection and the means of communication in info-service work -- HRM and call-centres : culture and identities -- Globalizing info-service work : outsourcing to India -- Discontent, resistance, and organizing in info-service work.
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Holdings
Item type Current library Collection Call number URL Status Date due Barcode
Online Book (LOGIN USING YOUR MY CIU LOGIN AND PASSWORD) Online Book (LOGIN USING YOUR MY CIU LOGIN AND PASSWORD) G. Allen Fleece Library ONLINE Non-fiction HE8788 (Browse shelf(Opens below)) Link to resource Available ocn759157417

Includes bibliographies and index.

New workplaces : the call centre -- The call-centre case studies -- Making a new occupation -- The call-centre labour process (1) : the division of labour, work effort, and job skill -- The call-centre labour process (2) : technological selection and the means of communication in info-service work -- HRM and call-centres : culture and identities -- Globalizing info-service work : outsourcing to India -- Discontent, resistance, and organizing in info-service work.

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