000			03958nam a2200421Ki 4500
001			on1085349600
003			OCoLC
005			20240726105213.0
008			190211s2019 mau o 001 0 eng d
040			_aNT _beng _erda _epn _cNT
020			_a9781633696686 _q((electronic)l(electronic)ctronic)
050	0	4	_aBF323 _b.M563 2019
049			_aMAIN
245	1	0	_aMindful listening.
260			_aBoston, Massachusetts : _bHarvard Business Review Press, _c(c)2019.
300			_a1 online resource.
336			_atext _btxt _2rdacontent
337			_acomputer _bc _2rdamedia
338			_aonline resource _bcr _2rdacarrier
347			_adata file _2rda
490	1		_aHBR emotional intelligence series
504			_a2
520	0		_aListening is a critical skill for leaders and managers alike, but it's not as easy as it sounds. We often get distracted by what we want to say, rather than focusing on what someone else wants us to hear. But by listening well, you can engage employees, promote the discovery of ideas, and clarify your own thinking. In this book, you'll learn from the latest research what prevents you from hearing others, when to focus on your inner voice, and how to converse more effectively, so you better understand your counterpart's emotions and point of view. How to be human at work. HBR's Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.-- _cProvided by publisher.
505	0	0	_aWhat great listeners actually do: they amplify, energize, and clarify your thinking / _rby Jack Zenger and Joseph Folkman -- _tWhat gets in the way of listening: break down your internal barriers / _rby Amy Jen Su and Muriel Maignan Wilkins -- _tListening to people: how your emotions affect what you hear / _rby Ralph G. Nichols and Leonard A. Stevens -- _tWays leaders can listen with more empathy: see things from their point of view / _rby Christine M. Riordan -- _tIf you aspire to be a great leader, be present: be mindful of where your attention is / _rby Rasmus Hougaard and Jacqueline Carter -- _tBecome a better listener: help others share at a deeper level: an interview with Nark Goulston / _rby Sarah Green Carmichael -- _tTo change someone's mind, stop talking and listen: put your convictions aside and learn what motivates others / _rby Nilofer Merchant -- _tDefusing an emotionally charged conversation with a colleague: nurture the relationship when listening isn't enough / _rby Ron Friedman -- _tThe power of listening in helping people change: hear out your employees before giving feedback / _rby Guy Itzchakov and Avraham N. (Avi) Kluger -- _tWhen you're the person your colleagues always vent to: are your productivity and mental health at risk? / _rby Sandra L. Robinson and Kira Schabram -- _tManaging the critical voices inside your head: when to listen to your inner critic -- _tand when not to / _rby Peter Bregman.
530			_a2 _ub
650		0	_aListening.
650		0	_aMindfulness (Psychology)
650		0	_aListening comprehension.
650		0	_aEmotional intelligence.
650		0	_aCommunication in management.
650		0	_aLeadership.
650		0	_aIndustrial management.
655		1	_aElectronic Books.
856	4	0	_uhttps://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=1855898&site=eds-live&custid=s3260518 _zClick to access digital title | log in using your CIU ID number and my.ciu.edu password
942			_cOB _D _eEB _hBF. _m2019 _QOL _R _x _8NFIC _2LOC
994			_a92 _bNT
999			_c92502 _d92502
902			_a1 _bCynthia Snell _c1 _dCynthia Snell