| 000 | 01374cam a2200385Mi 4500 | ||
|---|---|---|---|
| 001 | on1015884398 | ||
| 003 | OCoLC | ||
| 005 | 20240726105211.0 | ||
| 008 | 171223s2010 mau o 000 0 eng d | ||
| 040 |
_aEBLCP _beng _epn _erda _cEBLCP _dMERUC _dYDX _dNT _dOCLCQ |
||
| 020 |
_a9781633691421 _q((electronic)l(electronic)ctronic) |
||
| 050 | 0 | 4 |
_aHF5415 _b.D696 2010 |
| 049 | _aMAIN | ||
| 100 | 1 |
_aPine, B. Joseph. _e1 |
|
| 245 | 1 | 0 | _aDo You Want to Keep Your Customers Forever? |
| 260 |
_aBoston : _bHarvard Business Review Press, _c(c)2010. |
||
| 300 | _a1 online resource (93 pages). | ||
| 336 |
_atext _btxt _2rdacontent |
||
| 337 |
_acomputer _bc _2rdamedia |
||
| 338 |
_aonline resource _bcr _2rdacarrier |
||
| 347 |
_adata file _2rda |
||
| 490 | 1 | _aHarvard Business Review Classics | |
| 504 | _a2 | ||
| 530 |
_a2 _ub |
||
| 650 | 0 | _aCustomer equity. | |
| 650 | 0 | _aCustomer loyalty. | |
| 650 | 0 | _aCustomer services. | |
| 655 | 1 | _aElectronic Books. | |
| 700 | 1 | _aPeppers, Don. | |
| 700 | 1 | _aRogers, Martha. | |
| 856 | 4 | 0 |
_uhttps://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=1798659&site=eds-live&custid=s3260518 _zClick to access digital title | log in using your CIU ID number and my.ciu.edu password |
| 942 |
_cOB _D _eEB _hHF. _m2010 _QOL _R _x _8NFIC _2LOC |
||
| 994 |
_a92 _bNT |
||
| 999 |
_c92400 _d92400 |
||
| 902 |
_a1 _bCynthia Snell _c1 _dCynthia Snell |
||