000			01933nam a2200361Ii 4500
001			ocn870867926
003			OCoLC
005			20240726105207.0
008			140220s2011 maua ob 001 0 eng d
040			_aNT _beng _erda _epn _cNT
020			_a9781422171967 _q((electronic)l(electronic)ctronic)l((electronic)l(electronic)ctronic)ctronic bk.
050	0	4	_aHF5415 _b.H378 2011
049			_aNTA
245	1	0	_aHarvard business review on increasing customer loyalty.
260			_aBoston, Mass. : _bHarvard Business Review Press, _c(c)2011.
300			_a1 online resource (221 pages) : _billustrations.
336			_atext _btxt _2rdacontent
337			_acomputer _bc _2rdamedia
338			_aonline resource _bcr _2rdacarrier
347			_adata file _2rda
490	1		_aHarvard business review paperback series
504			_a2
505	0	0	_aMachine generated contents note: Stop Trying to Delight Your Customers / _rNicholas Toman -- _tCompanies and the Customers Who Hate Them / _rYoungme Moon -- _tThe One Number You Need to Grow / _rFrederick F. Reichheld -- _tPutting the Service-Profit Chain to Work / _rLeonard A. Schlesinger -- _tThe Mismanagement of Customer Loyalty / _rV. Kumar -- _tCRM Done Right / _rDianne Ledingham -- _tDiamonds in the Data Mine / _rGary Loveman -- _tWant to Perfect Your Company's Service? Use Behavioral Science / _rSriram Dasu -- _tBest Face Forward / _rBernard J. Jaworski.
530			_a2 _ub
650		0	_aCustomer loyalty.
650		0	_aCustomer relations.
655		1	_aElectronic Books.
700	1		_aHarvard Business Review Press, _eissuing body.
856	4	0	_uhttps://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=675137&site=eds-live&custid=s3260518 _zClick to access digital title | log in using your CIU ID number and my.ciu.edu password
942			_cOB _D _eEB _hHF. _m2011 _QOL _R _x _8NFIC _2LOC
994			_a02 _bNT
999			_c92136 _d92136
902			_a1 _bCynthia Snell _c1 _dCynthia Snell