000			01827cam a2200397Mi 4500
001			on1157066132
003			OCoLC
005			20240726104820.0
008			200607s2020 xx o 000 0 eng d
040			_aYDX _beng _erda _cYDX _dJSTOR _dUKAHL _dOCLCF _dEBLCP _dUX1 _dNT _dS2H _dOCLCO _dOCL _dOCLCQ
020			_a9781787781498 _q((electronic)l(electronic)ctronic)
020			_a9781787781481
020			_a9781787781511 _q((electronic)l(electronic)ctronic)
050	0	4	_aQA76 _b.U558 2020
049			_aMAIN
100	1		_aBRIAN JOHNSON;LEON-PAUL DE ROUW. _e1
245	1	0	_aThe Universal Service Desk (USD) _bimplementing, controlling and improving service delivery. _c
260			_a[S.l. : _bITGP, _c(c)2020.
300			_a1 online resource
336			_atext _btxt _2rdacontent
337			_acomputer _bc _2rdamedia
338			_aonline resource _bcr _2rdacarrier
347			_adata file _2rda
504			_a2
520	0		_aThe Universal Service Desk (USD) - Implementing, controlling and improving service delivery defines what a USD is, why it is valuable to an organisation and how to build and implement one. It also discusses the evolution of the USD as part of integrated workplace management. Understand the essentials of any USD - buy this book today!
530			_a2 _ub
650		0	_aComputer technical support.
650		0	_aInformation technology _xManagement.
650		0	_aCustomer services _xManagement.
650		0	_aSoftware support.
655		1	_aElectronic Books.
856	4	0	_zClick to access digital title | log in using your CIU ID number and my.ciu.edu password. _uhttpss://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=2440228&site=eds-live&custid=s3260518
942			_cOB _D _eEB _hQA.. _m2020 _QOL _R _x _8NFIC _2LOC
994			_a92 _bNT
999			_c79251 _d79251
902			_a1 _bCynthia Snell _c1 _dCynthia Snell