000			03576nam a2200601 i 4500
001			10830078
003			CaPaEBR
005			20241023114832.0
006			m eo d
007			cr cn |||m|||a
008			140125s2014 nyu foab 001 0 eng d
020			_a9781606496633 _qe-book
035			_a(OCoLC)869630426
035			_a(CaBNVSL)swl00403086
040			_aCaBNVSL _beng _erda _cCaBNVSL _dCaBNVSL
050		4	_aHD9980.5
100	1		_aHastings, Hunter., _eauthor.
245	1	0	_aService thinking : _bthe seven principles to discover innovative opportunities / _cHunter Hastings and Jeff Saperstein.
250			_aFirst edition.
264		1	_aNew York, New York (222 East 46th Street, New York, NY 10017) : _bBusiness Expert Press, _c[(c)2014.]
300			_a1 online resource (xxviii, 135 pages)
336			_atext _btxt _2rdacontent
337			_acomputer _bc _2rdamedia
338			_aonline resource _bcr _2rdacarrier
347			_adata file _2rda
490	1		_aService systems and innovations in business and society collection, _x2326-2699
500			_aPart of: 2013 digital library.
504			_aIncludes bibliographical references (pages 129-132) and index.
505	0		_a1. Service thinking will transform 21st century business -- _t2. Co-creating service-experience value -- _t3. Service systems: specialization plus integration -- _t4. Designing organizations for specialization and integration: modular business architecture -- _t5. Glo-Mo-So scalable platforms -- _t6. Continuous improvement through learning: run-transform-innovate -- _t7. Multisided metrics -- _t8. Applying service thinking for innovation -- _t9. The individualization of opportunity and your career -- _tAfterword -- _tEndorsements -- _tNotes -- _tReferences -- _tIndex.
506			_aAccess restricted to authorized users and institutions.
520	3		_aBusiness paradigm shifts are rare. However, the shift to a service-dominant economy and to service-dominant value creation genuinely merits such a designation, both on the surface through the lens of traditional economic measures and even more deeply and profoundly through the lens of Vargo and Lusch's Service-Dominant Logic (S-D Logic). Almost 80% of GDP in developed economies is attributable to services, and some economists regard products as merely the physical embodiment of service delivery. Yet today's business analysis, business management, business organization, business processes, and business education emerged from a manufacturing-dominant logic; the principles of service are often underserved and poorly understood. This results in lost opportunities for growth.
530			_a2 _ub
530			_aAlso available in printing.
538			_aMode of access: World Wide Web.
538			_aSystem requirements: Adobe Acrobat reader.
588			_aTitle from PDF title page (viewed on January 25, 2014).
650		0	_aService industries.
650		0	_aCustomer services.
653			_aservice science
653			_avalue
653			_aco-creation
653			_aservice system
653			_amodularization
653			_aanalytics
653			_amarketing
655		0	_a[genre]
700	1		_aSaperstein, Jeff., _eauthor.
776	0	8	_iPrint version: _z9781606496626
830		0	_a2013 digital library.
830		0	_aService systems and innovations in business and society collection. _x2326-2699
856	4	0	_uhttps://go.openathens.net/redirector/ciu.edu?url=https://portal.igpublish.com/iglibrary/search/BEPB0000225.html
942			_2lcc _bCIU _cOB _eBEP _QOL _zBEP10830078
999			_c74241 _d74241
902			_c1 _dCynthia Snell