000			04385nam a2200565 i 4500
001			10830077
003			CaPaEBR
005			20241023114832.0
006			m eo d
007			cr cn |||m|||a
008			140125s2014 nyu foab 001 0 eng d
020			_a9781606495759 _qe-book
035			_a(OCoLC)869630425
035			_a(CaBNVSL)swl00403085
040			_aCaBNVSL _beng _erda _cCaBNVSL _dCaBNVSL
050		4	_aHF5415.5
100	1		_aChang, Wei-Lun., _eauthor.
245	1	0	_aService mining : _bframework and application / _cWei-Lun Chang.
250			_aFirst edition.
264		1	_aNew York, New York (222 East 46th Street, New York, NY 10017) : _bBusiness Expert Press, _c[(c)2014.]
300			_a1 online resource (xi, 104 pages)
336			_atext _btxt _2rdacontent
337			_acomputer _bc _2rdamedia
338			_aonline resource _bcr _2rdacarrier
347			_adata file _2rda
490	1		_aQuantitative approaches to decision making collection, _x2163-9582
500			_aPart of: 2013 digital library.
504			_aIncludes bibliographical references (pages 95-101) and index.
505	0		_a1. Framework and opportunities of service mining -- _t2. Mining customer value on services -- _t3. Mining the price of service -- _t4. Mining cooperation of services -- _t5. Mining services in customer relationship -- _t6. Discovering service failure and recovery -- _t7. Mining service brands -- _t8. Toward service idealism -- _tConclusion -- _tNotes -- _tReferences -- _tIndex.
506			_aAccess restricted to authorized users and institutions.
520	3		_aThe shifting focus of service from the 1980s to 2000s has proved that IT not only lowers the cost of service but creates avenues to enhance revenue through service. In particular, companies increase revenue through IT-based services. The new type of service, e-service, has several features such as being mobile, flexible, interactive, and interchangeable. Additionally, e-services have much to offer in terms of overcoming obstacles faced by a traditional services industry. The concept of service science, which was proposed by IBM, combines several issues into traditional service management, such as the disciplines of technology and engineering. While service science provides an avenue for future service researches, the specific research areas from the IT perspective still needs to be elaborated. This book introduces a novel concept, service mining, to address several research areas from the viewpoints of technology, model, management, and application. Service mining is defined as "a systematical process including service discovery, experience, recovery, and retention to discover unique patterns and exceptional values within the existing services." The goal of service mining is similar to data mining, text mining, or web mining--it aims to "detect something new" from the service pool. The major difference is the feature of service is quite distinct in its mining target such as data or text. In other words, service is a process of value co-creation and difference in the perception of various customers. In the concept of service mining, the target is not only the traditional services but also IT-based services. Service mining is a branch under the big umbrella of service science. The goals of this book are to devise various concepts of service mining and to identify different possible applications. The contribution is to furnish a roadmap of service mining to researchers, managers, and marketers in service sectors.
530			_a2 _ub
530			_aAlso available in printing.
538			_aMode of access: World Wide Web.
538			_aSystem requirements: Adobe Acrobat reader.
588			_aTitle from PDF title page (viewed on January 25, 2014).
650		0	_aCustomer services _xData processing.
653			_aservice mining
653			_aservice cooperation
653			_aservice branding
653			_aservice idealism
653			_apricing
653			_avalue network
655		0	_a[genre]
776	0	8	_iPrint version: _z9781606495742
830		0	_a2013 digital library.
830		0	_aQuantitative approaches to decision making collection. _x2163-9582
856	4	0	_uhttps://go.openathens.net/redirector/ciu.edu?url=https://portal.igpublish.com/iglibrary/search/BEPB0000224.html
942			_2lcc _bCIU _cOB _eBEP _QOL _zBEP10830077
999			_c74240 _d74240
902			_c1 _dCynthia Snell