000 04371nam a2200805 i 4500
001 11271891
003 CaPaEBR
005 20241023114847.0
006 m eo d
007 cr cn |||m|||a
008 170303s2017 nyua foab 001 0 eng d
020 _a9781631574108
_qe-book
035 _a(BEP)4697909
035 _a(OCoLC)974578104
035 _a(CaBNVSL)swl00407177
040 _aCaBNVSL
_beng
_erda
_cCaBNVSL
_dCaBNVSL
043 _an-us---
050 4 _aRA395.A3
060 4 _aW 84
_bC426p 2017
100 1 _aChan, Judy L.,
_eauthor.
245 1 4 _aThe patient paradigm shifts :
_bprofiling the new healthcare consumer /
_cJudy L. Chan.
250 _aFirst edition.
264 1 _aNew York, New York (222 East 46th Street, New York, NY 10017) :
_bBusiness Expert Press,
_c[(c)2017.]
300 _a1 online resource (xxiii, 222 pages) :
_billustrations.
336 _atext
_btxt
_2rdacontent
337 _acomputer
_bc
_2rdamedia
338 _aonline resource
_bcr
_2rdacarrier
347 _adata file
_2rda
490 1 _aHealthcare management collection,
_x2333-861X
504 _a2
505 0 _a1. Transformation of healthcare: it's about time and money --
_t2. Healthcare joins the 21st century: moving from paper to binary --
_t3. We pay and pay for healthcare --
_t4. Reframing healthcare delivery: my time and my place --
_t5. Consumers are us --
_t6. Communication gets a facelift --
_t7. In transparency do we trust? --
_t8. Right time, right place: improving quality at the point of treatment --
_t9. The new old: aging dynamically --
_t10. Converging data for better healthcare --
_t11. Thoughts on the future --
_tAppendix: additional resources --
_tIndex.
506 _aAccess restricted to authorized users and institutions.
520 3 _aThe dynamics of healthcare are shifting the patient paradigm in dramatic ways. The former patient is now both a consumer and a customer. The mantra of this new consumer is "convenient, fast, simple, and high value." Their expectations for healthcare are similar to what they experience in other industries such as transportation, banking, short-stay rental housing, retail shopping online, same-day deliveries, and more. Smart mobile devices enable the customer to conduct transactions at any place and at any time, and without waiting in line. Healthcare providers need to offer customer service experiences similar to Apple, Amazon, Nordstrom, and other benchmark companies in order to stay competitive. The mindset of the new patient-turned-consumer has fundamentally shifted and there is no looking back. Anyone connected to healthcare needs to learn the profiles of the new consumer, better understand their behaviors, and comprehend their expectations as customers who have a choice. The patient paradigm shifts tells you everything a successful business needs to know about the powerful new healthcare consumer.
530 _a2
_ub
530 _aAlso available in printing.
538 _aMode of access: World Wide Web.
538 _aSystem requirements: Adobe Acrobat reader.
588 _aTitle from PDF title page (viewed on March 3, 2017).
650 0 _aPatient-centered health care
_zUnited States.
650 0 _aMedical care
_zUnited States.
650 0 _aMedical technology
_xSocial aspects
_zUnited States.
650 2 _aPatient-Centered Care.
650 2 _aDelivery of Health Care.
650 2 _aBiomedical Technology.
651 2 _aUnited States.
653 _aAffordable Care Act (ACA)
653 _abig data
653 _aconsumer
653 _aconsumerism
653 _aconsumer profile
653 _acost of health care
653 _acustomer
653 _aEHR adoption
653 _ahealth
653 _ahealthcare
653 _ahealth information exchange
653 _ahealth insurance
653 _ahealthcare transformation
653 _ainteroperability
653 _aObamaCare
653 _apatient
653 _apatient-turned-consumer
653 _aprecision medicine
653 _atransparency
655 0 _a[genre]
776 0 8 _iPrint version:
_z9781631574092
830 0 _aHealthcare management collection.
_x2333-861X
856 4 0 _uhttps://go.openathens.net/redirector/ciu.edu?url=https://portal.igpublish.com/iglibrary/search/BEPB0000523.html
942 _2lcc
_bCIU
_cOB
_eBEP
_QOL
_zBEP11271891
999 _c74088
_d74088
902 _c1
_dCynthia Snell