000			04746nam a2200649 i 4500
001			11135852
003			CaPaEBR
005			20241023114843.0
006			m eo d
007			cr cn |||m|||a
008			160118s2016 nyu foab 001 0 eng d
020			_a9781631572234 _qe-book
035			_a(OCoLC)935736421
035			_a(CaBNVSL)swl00406097
040			_aCaBNVSL _beng _erda _cCaBNVSL _dCaBNVSL
050		4	_aTK5105.5828
100	1		_aKaisler, Stephen H. _q(Stephen Hendrick), _eauthor.
245	1	0	_aObtaining value from big data for service delivery / _cStephen H. Kaisler, Frank Armour, J. Alberto Espinosa, and William H. Money.
250			_aFirst edition.
264		1	_aNew York, New York (222 East 46th Street, New York, NY 10017) : _bBusiness Expert Press, _c[(c)2016.]
300			_a1 online resource (xxi, 176 pages)
336			_atext _btxt _2rdacontent
337			_acomputer _bc _2rdamedia
338			_aonline resource _bcr _2rdacarrier
347			_adata file _2rda
490	1		_aService systems and innovations in business and society collection, _x2326-2699
504			_aIncludes bibliographical references (pages 161-168) and index.
505	0		_a1. Introduction -- _t2. Applications of big data to service delivery -- _t3. Analyzing big data for successful results -- _t4. Big data infrastructure, a technical architecture overview -- _t5. Building an effective big data organization -- _t6. Issues and challenges in big data and analytics -- _t7. Conclusion: capturing the value of big data projects -- _tAppendix A. Methods-based analytics taxonomy -- _tReferences -- _tFurther reading -- _tGlossary -- _tIndex.
506			_aAccess restricted to authorized users and institutions.
520	3		_aBig data is an emerging phenomenon that has enormous implications and impacts upon business strategy, profitability, and process improvements. All service systems generate big data these days, especially human-centered service systems such as government (including cities), healthcare, education, retail, finance, and so on. It has been characterized as the collection, analysis and use of data characterized by the five Vs: volume, velocity, variety, veracity, and value (of data). As the plethora of data sources grows from sensors, social media, and electronic transactions, new methods for collecting or acquiring, integrating, processing, analyzing, understanding, and visualizing data to provide actionable information and support integrated and timely senior and executive decision-making are required. The discipline of applying analytic processes to find and combine new sources of data and extract hidden crucial decision-making information from the oceans of data is rapidly developing, but requires expertise to apply in ways that will yield useful, actionable results for service organizations. Many service-oriented organizations that are just beginning to invest in big data collection, storage, and analysis need to address the numerous issues and challenges that abound--technological, managerial, and legal. Other organizations that have begun to use new data tools and techniques must keep up with the rapidly changing and snowballing work in the field. This booklet will help middle, senior, and executive managers to understand what big data is; how to recognize, collect, process, and analyze it; how to store and manage it; how to obtain useful information from it; and how to assess its contribution to operational, tactical, and strategic decision-making in service-oriented organizations.
530			_a2 _ub
530			_aAlso available in printing.
538			_aMode of access: World Wide Web.
538			_aSystem requirements: Adobe Acrobat reader.
588			_aTitle from PDF title page (viewed on January 18, 2016).
650		0	_aService-oriented architecture (Computer science)
650		0	_aBig data.
653			_aanalytic science
653			_aBig Data
653			_abusiness analytics
653			_abusiness intelligence
653			_adata science
653			_adescriptive analytics
653			_aenterprise architecture
653			_aNoSQL
653			_apredictive analytics
653			_aservice delivery
653			_aservice-oriented architecture
655		0	_a[genre]
700	1		_aArmour, Frank., _eauthor.
700	1		_aEspinosa, J. Alberto., _eauthor.
700	1		_aMoney, William H., _eauthor.
776	0	8	_iPrint version: _z9781631572227
830		0	_aService systems and innovations in business and society collection. _x2326-2699
856	4	0	_uhttps://go.openathens.net/redirector/ciu.edu?url=https://portal.igpublish.com/iglibrary/search/BEPB0000448.html
942			_2lcc _bCIU _cOB _eBEP _QOL _zBEP11135852
999			_c74064 _d74064
902			_c1 _dCynthia Snell