000			03180nam a2200445 i 4500
001			11152351
003			CaPaEBR
005			20240726104646.0
008			151201s2016 nyua foab 001 0 eng d
020			_a9781631573880 _q((electronic)l(electronic)ctronic)-book
040			_aCaBNVSL _beng _erda _cCaBNVSL _dCaBNVSL
050	0	4	_aHD62 _b.M377 2016
100	1		_aKmetz, John L., _e1
245	1	0	_aMapping workflows and managing knowledge : _busing formal and tacit knowledge to improve organizational performance _cJohn L. Kmetz.
250			_aSecond edition.
260			_aNew York, New York (222 East 46th Street, New York, NY 10017) : _bBusiness Expert Press, _c(c)2016.
300			_a1 online resource (xvii, 220 pages) : _billustrations.
336			_atext _btxt _2rdacontent
337			_acomputer _bc _2rdamedia
338			_aonline resource _bcr _2rdacarrier
347			_adata file _2rda
490	1		_aSupply and operations management collection,
504			_a1 (pages 203-213) and index.
505	0	0	_aPart I. Do workflow mapping now -- _t1. Workflow mapping fundamentals -- _t2. WFMA data collection and analysis -- _t3. Implementing workflow mapping and analysis -- _tPart II. Why do mapping? -- _t4. Knowing what we know -- _t5. Systems, processes, organizations, and workflows -- _t6. WFMA and knowledge management -- _tAppendix. A brief summary of the NAVAIR study -- _tNotes -- _tReferences -- _tIndex.
520	3		_aThis is a book that does what the title says, and is different from most business process mapping information in three key ways. First, it lets users capture all the knowledge that goes into a workflow in any kind of organization, including the most difficult kind of all, the tacit knowledge people bring to the job and carry in their heads. Second, it is simple, powerful, flexible, and easy to learn. Third, it does not require installing, learning, and applying a complicated program (sometimes requiring reorganization to support the software rather than the software supporting the organization). It was developed by the author in a 15-year long program of studying, analyzing, and improving avionics maintenance processes for the U.S. Navy and the Royal Canadian Air Force, and then applied to organizations of all kinds ever since, for more than two decades. It has been taught and applied by the author and others in many short courses. It works.
530			_a2 _ub
530			_aAlso available in printing.
538			_aMode of access: World Wide Web.
538			_aSystem requirements: Adobe Acrobat reader.
588			_aTitle from PDF title page (viewed on December 1, 2015).
650		0	_aWorkflow management systems.
650		0	_aKnowledge management.
653			_aBusiness process
653			_abusiness process mapping
653			_aworkflow mapping
653			_aknowledge management
653			_atacit knowledge
856	4	1	_uhttps://go.openathens.net/redirector/ciu.edu?url=https://portal.igpublish.com/iglibrary/search/BEPB0000432.html _zClick here to access this RESOURCE ONLINE | Login using your my.ciu username & password
942			_c1 _D _eBEP _hHD62.17 _m(c)2016 _QOB _R _x _8NFIC _dCynthia Snell
999			_c73996 _d73996
902			_a1 _bCynthia Snell _c1 _dCynthia Snell