000 | 04303nam a2200649 i 4500 | ||
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001 | 10629391 | ||
003 | CaPaEBR | ||
005 | 20241023114829.0 | ||
006 | m eo d | ||
007 | cr cn |||m|||a | ||
008 | 121128s2012 nyu foab 001 0 eng d | ||
020 |
_a9781606494080 _qelectronic bk. |
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024 | 7 |
_a10.4128/9781606494080 _2doi |
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035 | _a(OCoLC)819661960 | ||
035 | _a(CaBNVSL)swl00401695 | ||
040 |
_aCaBNVSL _beng _erda _cCaBNVSL _dCaBNVSL |
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050 | 4 | _aTS156.6 | |
100 | 1 |
_aMotwani, Jaideep, _eauthor |
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245 | 1 | 0 |
_aLean sigma methods and tools for service organizations : _bthe story of a cruise line transformation / _cJaideep Motwani, Rob Ptacek, and Richard Fleming. |
246 | 3 | 0 | _aStory of a cruise line transformation. |
250 | _a1st ed. | ||
264 | 1 |
_a[New York, N.Y.] (222 East 46th Street, New York, NY 10017) : _bBusiness Expert Press, _c[(c)2012.] |
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300 |
_a1 electronic text (125 pages) : _bdigital file. |
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336 |
_atext _btxt _2rdacontent |
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337 |
_acomputer _bc _2rdamedia |
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338 |
_aonline resource _bcr _2rdacarrier |
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347 |
_adata file _2rda |
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490 | 1 | _aService systems and innovations in business and society collection | |
500 | _aPart of: 2012 digital library. | ||
504 | _aIncludes bibliographical references (pages [121.) and index. | ||
505 | 0 |
_a1. The lean sigma for service challenge -- _t2. Identification and understanding of lean sigma implementation -- _t3. Lean sigma methods and tools, basic concepts -- _t4. Comparing manufacturing and service environments -- _t5. Key enablers, policy deployment, accountability sessions, employee training and involvement, and lean sigma tool selection and application -- _t6. Analysis of the current state -- _t7. Application of lean sigma tools and results -- _t8. Making cultural transitions -- _t9. Achieving, sustaining, and celebrating success -- _tReferences -- _tIndex. |
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506 | _aAccess restricted to authorized users and institutions. | ||
520 | 3 | _aEvery business aspires to be competitive and profitable in their markets. To do this, an organization needs to offer customers value propositions, whether it is manifest in the product they produce or in the service they provide. This in turn will create customer loyalty and growth. There are a number of organizational philosophies and strategies used by businesses to help accomplish this goal, among which are the concepts of Six-Sigma and Lean. Both are widely recognized and implemented, and both have been successful in improving value propositions of a variety of organizations, mostly in manufacturing concerns. Lean Sigma Methods and Tools for Service Organizations proposes to integrate the best practices from each of these philosophies and apply them to a customer-focused organization--a cruise ship--whose overriding mission is to deliver superior service to its customers. The authors demonstrate in this book how key components of both Six-Sigma and Lean, such as identifying and removing defects, elimination of waste, metrics, speed of delivery, and the seamless integration of these concepts and practices throughout the operation, serve to enhance the kind of value propositions that customers recognize and which allows the organization to be successful. | |
530 |
_a2 _ub |
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530 | _aAlso available in printing. | ||
538 | _aMode of access: World Wide Web. | ||
538 | _aSystem requirements: Adobe Acrobat reader. | ||
588 | _aTitle from PDF t.p. (viewed on November 28, 2012). | ||
650 | 0 | _aSix sigma (Quality control standard) | |
650 | 0 | _aLean manufacturing. | |
650 | 0 |
_aService industries _xQuality control. |
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650 | 0 |
_aCruise lines _xQuality control. |
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653 | _alean | ||
653 | _alean sigma | ||
653 | _aservice | ||
653 | _awaste elimination | ||
653 | _acontinuous improvement | ||
653 | _aservice excellence | ||
655 | 0 | _a[genre] | |
700 | 1 | _aPtacek, Rob. | |
700 | 1 | _aFleming, Richard. | |
776 | 0 | 8 |
_iPrint version: _z9781606494073 |
830 | 0 | _a2012 digital library. | |
830 | 0 | _aService systems and innovations in business and society collection. | |
856 | 4 | 0 | _uhttps://go.openathens.net/redirector/ciu.edu?url=https://portal.igpublish.com/iglibrary/search/BEPB0000172.html |
942 |
_2lcc _bCIU _cOB _eBEP _QOL _zBEP10629391 |
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999 |
_c73934 _d73934 |
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902 |
_c1 _dCynthia Snell |