000			04303nam a2200649 i 4500
001			10629391
003			CaPaEBR
005			20241023114829.0
006			m eo d
007			cr cn |||m|||a
008			121128s2012 nyu foab 001 0 eng d
020			_a9781606494080 _qelectronic bk.
024	7		_a10.4128/9781606494080 _2doi
035			_a(OCoLC)819661960
035			_a(CaBNVSL)swl00401695
040			_aCaBNVSL _beng _erda _cCaBNVSL _dCaBNVSL
050		4	_aTS156.6
100	1		_aMotwani, Jaideep, _eauthor
245	1	0	_aLean sigma methods and tools for service organizations : _bthe story of a cruise line transformation / _cJaideep Motwani, Rob Ptacek, and Richard Fleming.
246	3	0	_aStory of a cruise line transformation.
250			_a1st ed.
264		1	_a[New York, N.Y.] (222 East 46th Street, New York, NY 10017) : _bBusiness Expert Press, _c[(c)2012.]
300			_a1 electronic text (125 pages) : _bdigital file.
336			_atext _btxt _2rdacontent
337			_acomputer _bc _2rdamedia
338			_aonline resource _bcr _2rdacarrier
347			_adata file _2rda
490	1		_aService systems and innovations in business and society collection
500			_aPart of: 2012 digital library.
504			_aIncludes bibliographical references (pages [121.) and index.
505	0		_a1. The lean sigma for service challenge -- _t2. Identification and understanding of lean sigma implementation -- _t3. Lean sigma methods and tools, basic concepts -- _t4. Comparing manufacturing and service environments -- _t5. Key enablers, policy deployment, accountability sessions, employee training and involvement, and lean sigma tool selection and application -- _t6. Analysis of the current state -- _t7. Application of lean sigma tools and results -- _t8. Making cultural transitions -- _t9. Achieving, sustaining, and celebrating success -- _tReferences -- _tIndex.
506			_aAccess restricted to authorized users and institutions.
520	3		_aEvery business aspires to be competitive and profitable in their markets. To do this, an organization needs to offer customers value propositions, whether it is manifest in the product they produce or in the service they provide. This in turn will create customer loyalty and growth. There are a number of organizational philosophies and strategies used by businesses to help accomplish this goal, among which are the concepts of Six-Sigma and Lean. Both are widely recognized and implemented, and both have been successful in improving value propositions of a variety of organizations, mostly in manufacturing concerns. Lean Sigma Methods and Tools for Service Organizations proposes to integrate the best practices from each of these philosophies and apply them to a customer-focused organization--a cruise ship--whose overriding mission is to deliver superior service to its customers. The authors demonstrate in this book how key components of both Six-Sigma and Lean, such as identifying and removing defects, elimination of waste, metrics, speed of delivery, and the seamless integration of these concepts and practices throughout the operation, serve to enhance the kind of value propositions that customers recognize and which allows the organization to be successful.
530			_a2 _ub
530			_aAlso available in printing.
538			_aMode of access: World Wide Web.
538			_aSystem requirements: Adobe Acrobat reader.
588			_aTitle from PDF t.p. (viewed on November 28, 2012).
650		0	_aSix sigma (Quality control standard)
650		0	_aLean manufacturing.
650		0	_aService industries _xQuality control.
650		0	_aCruise lines _xQuality control.
653			_alean
653			_alean sigma
653			_aservice
653			_awaste elimination
653			_acontinuous improvement
653			_aservice excellence
655		0	_a[genre]
700	1		_aPtacek, Rob.
700	1		_aFleming, Richard.
776	0	8	_iPrint version: _z9781606494073
830		0	_a2012 digital library.
830		0	_aService systems and innovations in business and society collection.
856	4	0	_uhttps://go.openathens.net/redirector/ciu.edu?url=https://portal.igpublish.com/iglibrary/search/BEPB0000172.html
942			_2lcc _bCIU _cOB _eBEP _QOL _zBEP10629391
999			_c73934 _d73934
902			_c1 _dCynthia Snell