000			05047nam a2200709 i 4500
001			11394142
003			CaPaEBR
005			20241023114851.0
006			m eo d
007			cr cn |||m|||a
008			170610s2017 nyu foab 001 0 eng d
020			_a9781631578144 _qe-book
035			_a(BEP)4850835
035			_a(OCoLC)990081761
035			_a(CaBNVSL)swl00407491
040			_aCaBNVSL _beng _erda _cCaBNVSL _dCaBNVSL
050		4	_aJF1525.A8
100	1		_aHanna, Nagy, _eauthor.
245	1	0	_aHow can digital technologies improve public services and governance? / _cNagy K. Hanna.
250			_aFirst edition.
264		1	_aNew York, New York (222 East 46th Street, New York, NY 10017) : _bBusiness Expert Press, _c[(c)2017.]
300			_a1 online resource (vi, 145 pages)
336			_atext _btxt _2rdacontent
337			_acomputer _bc _2rdamedia
338			_aonline resource _bcr _2rdacarrier
347			_adata file _2rda
490	1		_aService systems and innovations in business and society collection, _x2326-2699
504			_aIncludes bibliographical references (pages 133-138) and index.
505	0		_a1. Opportunities and challenges overview -- _t2. Technologies and approaches -- _t3. Opportunities for service innovation and governance -- _t4. Political, institutional and ICT challenges -- _t5. Guidelines for policy makers and service providers -- _tBibliography -- _tIndex.
506			_aAccess restricted to authorized users and institutions.
520	3		_aCitizens are demanding more openness, transparency, and accountability for public services, and this demand has been heightened by the growing economic inequality and insecurity in many developed and developing countries. State performance remains disappointingly poor in many parts of the world, putting at risk the further progress on development goals. Governance and public sector capacity are thus the major building blocks of the development strategy of emerging economies. Meantime, digital technologies such as mobile are sweeping the planet--inducing power shifts and posing profound implications and opportunities for accountability to citizens and for continuous service innovation. While the pace of this shift may be uncertain, the long-term impact is likely to be profound. The book considers the opportunities and challenges of harnessing digital technologies for improved public services and governance. It focuses on the challenges of applying digital technologies in developing countries, where dramatic results can be realized. It addresses questions like these: How can digital technologies help enhance transparency, accountability, and participation to improve service design and delivery? Where are the opportunities to enhance key areas of governance and public service delivery? What are the promising practices to strengthen supply and mobilize demand for good governance and service delivery? What are the emerging lessons from recent experience? The author shows through many examples how information and communication technology (ICT) can be deployed to improve public sector efficiency and accountability for resource management; improve access and quality of public services for citizens; enhance transparency and reduce costs of government-business transactions, support entrepreneurship, attract private investment, and reduce the burden of regulation; and enhance the effectiveness of political oversight and policy institutions. The author also shows the crucial importance of understanding the social, political, institutional, informational, and stakeholder contexts for ICT to strengthen demand for good governance.
530			_a2 _ub
530			_aAlso available in printing.
538			_aMode of access: World Wide Web.
538			_aSystem requirements: Adobe Acrobat reader.
588			_aTitle from PDF title page (viewed on June 10, 2017).
650		0	_aPublic administration _xData processing _xManagement.
653			_aAccess to public services
653			_aCitizen empowerment
653			_aCorruption
653			_aDemand for good governance (DFGG)
653			_aDeveloping countries
653			_aDigital innovation
653			_aDigital technologies
653			_aDigital transformation, information and communication technology (ICT)
653			_aGovernance
653			_aInternet
653			_aOpen data
653			_aOpen government
653			_aOpen innovation
653			_aPolitical governance
653			_aSocial accountability (social control)
653			_aTransparency
653			_aPublic service delivery
653			_aPublic service innovation
655		0	_a[genre]
655		0	_aElectronic books.
776	0	8	_iPrint version: _z9781631578137
830		0	_aService systems and innovations in business and society collection. _x2326-2699
856	4	0	_uhttps://go.openathens.net/redirector/ciu.edu?url=https://portal.igpublish.com/iglibrary/search/BEPB0000602.html
942			_2lcc _bCIU _cOB _eBEP _QOL _zBEP11394142
999			_c73819 _d73819
902			_c1 _dCynthia Snell