000			04709nam a2201105 i 4500
001			10582703
003			CaPaEBR
005			20241023114827.0
006			m eo d
007			cr cn |||m|||a
008			120801s2012 nyu foa 001 0 eng d
020			_a9781606494615 _qelectronic bk.
024	7		_a10.4128/9781606494615 _2doi
035			_a(OCoLC)804914518
035			_a(CaBNVSL)swl00401097
040			_aCaBNVSL _beng _erda _cCaBNVSL _dCaBNVSL
050		4	_aHF5415.5
100	1		_aReider, Rob, _d1940-, _eauthor
245	1	0	_aExpanding customer service as a profit center : _bstriving for excellence and competitive advantage / _cRob Reider.
250			_a1st ed.
264		1	_a[New York, N.Y.] (222 East 46th Street, New York, NY 10017) : _bBusiness Expert Press, _c[(c)2012.]
300			_a1 electronic text (xiv, 153 pages) : _bdigital file.
336			_atext _btxt _2rdacontent
337			_acomputer _bc _2rdamedia
338			_aonline resource _bcr _2rdacarrier
347			_adata file _2rda
490	1		_aMarketing strategy collection, _x2150-9662
500			_aPart of: 2012 digital library.
500			_aIncludes index.
505	0		_aPreface -- _t1. Customer service as a profit center -- _t2. Looking at the organization -- _t3. The customer-service business -- _t4. Customer service in action -- _t5. The quest for customer-service excellence -- _t6. Looking at customer service by type of business -- _tIndex.
506			_aAccess restricted to authorized users and institutions.
520	3		_aStriving for excellence in customer service to gain the competitive advantage is the keystone for the business to grow and prosper in the right direction so that it builds through repetitive sales to existing customers and referrals to potential customers. If customer service is looked at as a major business component and all customers are treated with excellence prior to the sale, during the sale, and after the sale, customer service will become a profit center that builds sales dollars to the top line and real profits to the bottom line. It is just as easy to provide really excellent customer service, as it is to deliver poor customer service that drives the customers to the competition.
530			_a2 _ub
530			_aAlso available in printing.
538			_aMode of access: World Wide Web.
538			_aSystem requirements: Adobe Acrobat reader.
588			_aTitle from PDF t.p. (viewed on August 1, 2012).
650		0	_aCustomer services.
653			_aCustomer service
653			_atouch points
653			_apre-sale
653			_aduring sale
653			_apost-sale
653			_acompetitive advantage
653			_astriving for excellence
653			_awow! moments
653			_aprofit-center concepts
653			_anon-value-added activities
653			_abest practices
653			_aorganizational operations
653			_amanagement
653			_aoperating controls
653			_acash conversion
653			_aorganizational atmosphere
653			_aeffective communications
653			_aintegrated teamwork methodologies
653			_aefficient operating systems
653			_acoaching and mentoring
653			_adoing the right thing
653			_aoperational quality
653			_aquality management
653			_aoperational focus
653			_amaximizing results
653			_acompensation for results
653			_alearning organizations
653			_aprograms for continuous change
653			_acorporate viruses and decay
653			_arevenue enhancement
653			_acost reduction
653			_achanging the thinking
653			_aorganizational crazymaking
653			_aorganizational viruses
653			_aperformance standards
653			_abasic business principles
653			_astakeholders
653			_amental models and belief systems
653			_aperformance drivers
653			_avirtuous cycle
653			_abest practice structure
653			_acustomer-service touch points
653			_arepetitive sales
653			_acustomer referrals
653			_aquality customers
653			_aquality real customer sales
653			_aproduct determination
653			_aservice versus selling
653			_aintegrated customer service
653			_asales function
655		0	_a[genre]
776	0	8	_iPrint version: _z9781606494608
830		0	_a2012 digital library.
830		0	_aMarketing strategy collection. _x2150-9662
856	4	0	_uhttps://go.openathens.net/redirector/ciu.edu?url=https://portal.igpublish.com/iglibrary/search/BEPB0000128.html
942			_2lcc _bCIU _cOB _eBEP _QOL _zBEP10582703
999			_c73717 _d73717
902			_c1 _dCynthia Snell