000 04709nam a2201105 i 4500
001 10582703
003 CaPaEBR
005 20241023114827.0
006 m eo d
007 cr cn |||m|||a
008 120801s2012 nyu foa 001 0 eng d
020 _a9781606494615
_qelectronic bk.
024 7 _a10.4128/9781606494615
_2doi
035 _a(OCoLC)804914518
035 _a(CaBNVSL)swl00401097
040 _aCaBNVSL
_beng
_erda
_cCaBNVSL
_dCaBNVSL
050 4 _aHF5415.5
100 1 _aReider, Rob,
_d1940-,
_eauthor
245 1 0 _aExpanding customer service as a profit center :
_bstriving for excellence and competitive advantage /
_cRob Reider.
250 _a1st ed.
264 1 _a[New York, N.Y.] (222 East 46th Street, New York, NY 10017) :
_bBusiness Expert Press,
_c[(c)2012.]
300 _a1 electronic text (xiv, 153 pages) :
_bdigital file.
336 _atext
_btxt
_2rdacontent
337 _acomputer
_bc
_2rdamedia
338 _aonline resource
_bcr
_2rdacarrier
347 _adata file
_2rda
490 1 _aMarketing strategy collection,
_x2150-9662
500 _aPart of: 2012 digital library.
500 _aIncludes index.
505 0 _aPreface --
_t1. Customer service as a profit center --
_t2. Looking at the organization --
_t3. The customer-service business --
_t4. Customer service in action --
_t5. The quest for customer-service excellence --
_t6. Looking at customer service by type of business --
_tIndex.
506 _aAccess restricted to authorized users and institutions.
520 3 _aStriving for excellence in customer service to gain the competitive advantage is the keystone for the business to grow and prosper in the right direction so that it builds through repetitive sales to existing customers and referrals to potential customers. If customer service is looked at as a major business component and all customers are treated with excellence prior to the sale, during the sale, and after the sale, customer service will become a profit center that builds sales dollars to the top line and real profits to the bottom line. It is just as easy to provide really excellent customer service, as it is to deliver poor customer service that drives the customers to the competition.
530 _a2
_ub
530 _aAlso available in printing.
538 _aMode of access: World Wide Web.
538 _aSystem requirements: Adobe Acrobat reader.
588 _aTitle from PDF t.p. (viewed on August 1, 2012).
650 0 _aCustomer services.
653 _aCustomer service
653 _atouch points
653 _apre-sale
653 _aduring sale
653 _apost-sale
653 _acompetitive advantage
653 _astriving for excellence
653 _awow! moments
653 _aprofit-center concepts
653 _anon-value-added activities
653 _abest practices
653 _aorganizational operations
653 _amanagement
653 _aoperating controls
653 _acash conversion
653 _aorganizational atmosphere
653 _aeffective communications
653 _aintegrated teamwork methodologies
653 _aefficient operating systems
653 _acoaching and mentoring
653 _adoing the right thing
653 _aoperational quality
653 _aquality management
653 _aoperational focus
653 _amaximizing results
653 _acompensation for results
653 _alearning organizations
653 _aprograms for continuous change
653 _acorporate viruses and decay
653 _arevenue enhancement
653 _acost reduction
653 _achanging the thinking
653 _aorganizational crazymaking
653 _aorganizational viruses
653 _aperformance standards
653 _abasic business principles
653 _astakeholders
653 _amental models and belief systems
653 _aperformance drivers
653 _avirtuous cycle
653 _abest practice structure
653 _acustomer-service touch points
653 _arepetitive sales
653 _acustomer referrals
653 _aquality customers
653 _aquality real customer sales
653 _aproduct determination
653 _aservice versus selling
653 _aintegrated customer service
653 _asales function
655 0 _a[genre]
776 0 8 _iPrint version:
_z9781606494608
830 0 _a2012 digital library.
830 0 _aMarketing strategy collection.
_x2150-9662
856 4 0 _uhttps://go.openathens.net/redirector/ciu.edu?url=https://portal.igpublish.com/iglibrary/search/BEPB0000128.html
942 _2lcc
_bCIU
_cOB
_eBEP
_QOL
_zBEP10582703
999 _c73717
_d73717
902 _c1
_dCynthia Snell