000			04940nam a2200733 i 4500
001			11382843
003			CaPaEBR
005			20241023114852.0
006			m eo d
007			cr cn |||m|||a
008			170522s2017 nyua foa 001 0 eng d
020			_a9781631575921 _qe-book
035			_a(BEP)4856187
035			_a(OCoLC)987827108
035			_a(CaBNVSL)swl00407407
040			_aCaBNVSL _beng _erda _cCaBNVSL _dCaBNVSL
050		4	_aTX911.3.M27
100	1		_aBackus, Lisa Lynn, _eauthor.
245	1	0	_aCatering and convention service survival guide in hotels and casinos / _cLisa Lynn Backus and Patti J. Shock.
250			_aFirst edition.
264		1	_aNew York, New York (222 East 46th Street, New York, NY 10017) : _bBusiness Expert Press, _c[(c)2017.]
300			_a1 online resource (x, 221 pages) : _billustrations.
336			_atext _btxt _2rdacontent
337			_acomputer _bc _2rdamedia
338			_aonline resource _bcr _2rdacarrier
347			_adata file _2rda
490	1		_aTourism and hospitality management collection, _x2375-9631
500			_aIncludes index.
505	0		_a1. Introduction to the catering and convention service field: your job is so glamorous you party every day -- _t2. Required skill sets: apologies, empathy, and education -- _t3. What planners really want: relationships -- _t4. Contracts and their execution: the agreement -- _t5. Communication: listening and delivering -- _t6. Food and beverage: the catering part of catering convention services management -- _t7. Staffing and service styles for food and beverage events -- _t8. The space: choosing and setting up the room, outdoor areas or tents -- _t9. Nonprofit, social, and wedding events: understanding the emotional side of events -- _t10. Association and corporate events: the business side of tourism -- _t11. Casino, VIP and celebrity events, and tradeshows: dealing with the rich and famous -- _t12. Upselling for repeat business and working with vendors: improving the bottom line -- _t13. Accounting for catering and convention services -- _tGlossary -- _tAppendix -- _tIndex.
506			_aAccess restricted to authorized users and institutions.
520	3		_aThe job of the Catering Convention Services Manager (CCSM) is varied and diverse. The success or failure of an event can depend on the ability of the CCSM to juggle the components without dropping the ball. Chapters of this book scratch below the surface and impart authors' in-depth industry knowledge that will lead readers from the truth of what a CCSM does on a daily basis versus what the job description states, what emotional and technical skills are required, what employers look for in hiring CCSMs, how to relate to external and internal planners, and execution of catering and convention contracts. It gives an overview of job positions within hotels and facilities that CCSMs will work with necessary to fulfill the contracted legal requirements, providing thorough communication, detailed food and beverage industry information, banquet service styles, menu planning, trade statistics, BEO standards, how to deliver service expectations, and reveals a variety of indoor and outdoor event space setup standards. Included are suggested best practices of working with nonprofits, social, wedding, association, corporate, VIP, celebrity events, and tradeshows. Most chapters will have website links for more information on specific topics and explanations on how this industry operates within casino properties. The final chapters discuss revenue upsell opportunities for all stakeholders and industry accounting and the paperwork that pulls this fast-paced catering for convention service business all together.
530			_a2 _ub
530			_aAlso available in printing.
538			_aMode of access: World Wide Web.
538			_aSystem requirements: Adobe Acrobat reader.
588			_aTitle from PDF title page (viewed on May 22, 2017).
650		0	_aHotel management.
650		0	_aCasinos _xManagement.
650		0	_aCaterers and catering _xManagement.
650		0	_aConvention facilities _xManagement.
653			_aawards
653			_abanquets
653			_acasino events
653			_acatering
653			_aceremonies
653			_aconventions
653			_aconvention services
653			_adecor
653			_adinner
653			_aentertainment
653			_aevents
653			_afood
653			_ameetings
653			_amenus
653			_areceptions
653			_aservice
655		0	_a[genre]
655		0	_aElectronic books.
700	1		_aShock, Patti J., _eauthor.
776	0	8	_iPrint version: _z9781631575914
830		0	_aTourism and hospitality management collection. _x2375-9631
856	4	0	_uhttps://go.openathens.net/redirector/ciu.edu?url=https://portal.igpublish.com/iglibrary/search/BEPB0000611.html
942			_2lcc _bCIU _cOB _eBEP _QOL _zBEP11382843
999			_c73478 _d73478
902			_c1 _dCynthia Snell