000			03274nam a2200457 i 4500
001			9781953349811
003			BEP
005			20240726104620.0
008			190417s2021 nyua fob 001 0 eng d
020			_a9781953349811 _q((electronic)l(electronic)ctronic)-book
040			_aCaBNVSL _beng _erda _cCaBNVSL _dCaBNVSL
050	0	4	_aHF _b.C585 2021
100	1		_aBayer, Lewena, _e1
245	1	0	_aCivility at work : _bhow people treatment is a critical success driver for business / _cLewena Bayer ; with contributions by Christian Masotti.
250			_aFirst edition.
300			_a1 online resource (xx, 210 pages) : _billustrations (some color)
336			_atext _btxt _2rdacontent
337			_acomputer _bc _2rdamedia
338			_aonline resource _bcr _2rdacarrier
347			_adata file _2rda
490	1		_aHuman resource management and organizational behavior collection,
504			_a2
505	0	0	_aChapter 1. Time for change -- _tChapter 2. Defining civility -- _tChapter 3. The business case for civility -- _tChapter 4. Civility at work: a change imperative -- _tChapter 5. The civility culture compass -- _tChapter 6. Assessing civility in your workplace -- _tChapter 7. The civility competency matrix -- _tChapter 8. Putting it all together -- _tChapter 9. Civility in action: applications -- _tChapter 10. Assignments -- _tChapter 11. Answer keys and tools you can use.
520	3		_aIn case you were not aware, research focusing on both Canadian and U.S. companies shows that a whopping 98 percent of people polled have experienced uncivil behavior on the job. And, according to the fourth annual study on Civility in America: a nationwide survey, conductedby global public relations firm Weber Shandwick and public affairs firm Powell Tate in partnership with KRC Research, civility in America continues to erode. This year's study found that 70 percent of the Americans believe incivility has reached crisis proportions. Alarmingly, 81 percent of the Americans think that incivility is leading to an increase in violence at work. Notably, 80 percent of the people are dissatisfied with their jobs. Increasingly, people are choosing employers who understand that civility is good business. In Civility at Work, Lew Bayer describes the business case for civility and explains how organizations can increase employee retention, performance, and overall revenue by creating a workplace culture of human kindness and civility.
538			_aMode of access: World Wide Web.
538			_aSystem requirements: Adobe Acrobat reader.
588			_aDescription based on PDF viewed 02/09/2021.
650		0	_aBusiness etiquette.
650		0	_aRespect for persons.
650		0	_aCourtesy.
653			_aCivility.
653			_aRetention.
653			_aSocial intelligence.
653			_aWorkplace culture.
653			_aRespectful workplace.
653			_aCivility at work.
655		0	_aElectronic books.
700	1		_aMasotti, Christian, _econtributor.
856	4	1	_uhttps://go.openathens.net/redirector/ciu.edu?url=https://portal.igpublish.com/iglibrary/search/BEPB0001082.html _zClick here to access this RESOURCE ONLINE | Login using your my.ciu username & password
942			_m2021 _c1 _hHF _eBEP _k _i2021-2022 _dCynthia Snell
999			_c72843 _d72843
902			_a1 _bCynthia Snell _c1 _dCynthia Snell