000			04102nam a2200649 i 4500
001			9781951527396
003			BEP
005			20241023114918.0
006			m eo d
007			cr cn |||m|||a
008			190417s2020 nyu fob 001 0 eng d
020			_a9781951527396 _qe-book
035			_a(OCoLC)1142742296
035			_a(CaBNVSL)slc00000376
040			_aCaBNVSL _beng _erda _cCaBNVSL _dCaBNVSL
050		4	_aRA971.35
100	1		_aJohnson, Hesston L., _eauthor.
245	1	0	_aBehind the scenes of health care : _bmotivation and commitment of health care employees / _cDr. Hesston L. Johnson.
250			_aFirst edition.
264		1	_aNew York, New York (222 East 46th Street, New York, NY 10017) : _bBusiness Expert Press, _c[(c)2020.]
300			_a1 online resource (133 pages)
336			_atext _btxt _2rdacontent
337			_acomputer _bc _2rdamedia
338			_aonline resource _bcr _2rdacarrier
347			_adata file _2rda
490	1		_aHealth care management collection, _x2333-861X
504			_aIncludes bibliographical references (page 119) and index.
505	0		_aChapter 1. Culture and employment -- _tChapter 2. Motivation -- _tChapter 3. Organizational commitment -- _tChapter 4. Culture, subculture, and attribution -- _tChapter 5. Health care organizational culture disruption case study -- _tChapter 6. Frontline health care employee motivationand commitment study -- _tChapter 7. Shifts in health care culture and delivery of care -- _tChapter 8. The study on bedside engagement and patient experience feedback -- _tChapter 9. Model and application -- _tChapter 10. Leading and managing within constructs -- _tAppendix A. Motivation factors and affective commitment survey -- _tSurvey instrument -- _tAppendix B. HCAHPS survey instrument -- _tAppendix C. Employee engagement survey sample.
506			_aAccess restricted to authorized users and institutions.
520	3		_aBehind the scenes of health care presents an extensive review of motivation and commitment among health care workers in support and bedside care roles. The publication includes two research studies: (1) motivation andcommitment of support services employees in a health care environmentand (2) the correlation between patient experience feedback and nursing motivation and engagement. Additionally, the publication includestwo case studies: (1) cultural disruption in a health care system and (2) aservice organization review of turnover. Lastly, and most signifcantly, the publication provides a framework and model, The tri-factor model, to assess and measure workplace dynamics of motivation, commitment, and culture that is also applicable to turnover analyses. Readers of Behind the scenes of health care are provided tools to understand motivation, commitment, and cultural components in the contemporary workplace that may be applied to any organization.
530			_a2 _ub
530			_aAlso available in printing.
538			_aMode of access: World Wide Web.
538			_aSystem requirements: Adobe Acrobat reader.
588			_aDescription based on PDF viewed 03/30/2020.
650		0	_aHealth services administration.
650		0	_aHealth facilities _xPersonnel management.
650		0	_aMedical personnel.
650		0	_aEmployee motivation.
653			_aHealth care leadership
653			_aOrganizational commitment.
653			_aWorkplace motivation.
653			_aMotivation factors.
653			_aPatient experience.
653			_aPatient feedback.
653			_aNursing engagement.
653			_aHealth care service workers.
653			_aSupport service employees.
653			_aAffective organizational commitment.
653			_aContinuance organizational commitment.
655		0	_a[genre]
655		0	_aElectronic books.
776	0	8	_iPrint version: _z9781951527389
830		0	_aaHealth care management collection. _x2333-861X
856	4	0	_uhttps://go.openathens.net/redirector/ciu.edu?url=https://portal.igpublish.com/iglibrary/search/BEPB0000955.html
942			_2lcc _bCIU _cOB _eBEP _QOL _zBEP9781951527396
999			_c72756 _d72756
902			_c1 _dCynthia Snell