000			04224nam a2200613 i 4500
001			11102299
003			CaPaEBR
005			20241023114841.0
006			m eo d
007			cr cn |||m|||a
008			151125s2016 nyu foab 001 0 eng d
020			_a9781631572777 _qe-book
035			_a(OCoLC)930531045
035			_a(CaBNVSL)swl00405840
040			_aCaBNVSL _beng _erda _cCaBNVSL _dCaBNVSL
050		4	_aHD58.7
100	1		_aMcDavid, Doug., _eauthor.
245	1	0	_aAll services, all the time : _bhow business services serve your business / _cDoug McDavid.
250			_aFirst edition.
264		1	_aNew York, New York (222 East 46th Street, New York, NY 10017) : _bBusiness Expert Press, _c[(c)2016.]
300			_a1 online resource (xiv, 183 pages)
336			_atext _btxt _2rdacontent
337			_acomputer _bc _2rdamedia
338			_aonline resource _bcr _2rdacarrier
347			_adata file _2rda
490	1		_aService systems and innovations in business and society collection, _x2326-2699
504			_aIncludes bibliographical references (pages 175-178) and index.
505	0		_aPart I. The illusion of control -- _t1. Business dreams and hard realities -- _t2. Living organizations -- _t3. Organizations coming to life -- _t4. Maintaining stable viability -- _tPart II. The living web of services -- _t5. All services, all the time -- _t6. Service-role structures -- _t7. Characteristics of service-roles -- _t8. Applying service-role structures -- _t9. Service-roles of leadership -- _tPart III. Diagnosing your business -- _t10. Coaching approach to diagnostics -- _t11. Functional areas diagnostics -- _t12. Tried and true diagnostics -- _t13. 21st century diagnostics -- _t14. Diagnosing culture(s) and language(s) -- _tPart IV. Business health services -- _t15. Lifting your burdens -- _t16. Health promoting B2B services -- _t17. Return on investment for health promoting efforts -- _t18. Conclusions -- _tReferences -- _tIndex.
506			_aAccess restricted to authorized users and institutions.
520	3		_aThis book takes the position that organizations, such as businesses and government agencies, form a special class of living system. As such they come into being, live through lifecycle stages, and can experience organizational health and various forms of organizational illness along the way. If the latter is frequent or extended, such organizations often die an untimely death. A services perspective can go a long way to combat this outcome and assist in maintaining organizational health. Allowing this perspective to permeate an organization induces a consideration of its genuine value and leads to a greater understanding of the breadth of stakeholders who are the beneficiaries of it. Productivity and services in an organization are symbiotic and must be so in order to achieve the balance that is key to the health of each organization. A services perspective illuminates as well the pivotal role that business-to-business service providers play in ensuring that balance is achieved and maintained. This book explores these factors from the point of view of the business leader and anyone concerned with the health of any organization.
530			_a2 _ub
530			_aAlso available in printing.
538			_aMode of access: World Wide Web.
538			_aSystem requirements: Adobe Acrobat reader.
588			_aTitle from PDF title page (viewed on November 25, 2015).
650		0	_aOrganizational resilience.
650		0	_aIndustrial management.
650		0	_aCorporate culture.
653			_aB2B services
653			_abusiness culture
653			_abusiness diagnostics
653			_abusiness health
653			_abusiness language
653			_abusiness leaders
653			_aliving enterprise
653			_aorganization leaders
653			_aservice innovation
653			_aservices
655		0	_a[genre]
776	0	8	_iPrint version: _z9781631572760
830		0	_aService systems and innovations in business and society collection. _x2326-2699
856	4	0	_uhttps://go.openathens.net/redirector/ciu.edu?url=https://portal.igpublish.com/iglibrary/search/BEPB0000418.html
942			_2lcc _bCIU _cOB _eBEP _QOL _zBEP11102299
999			_c72714 _d72714
902			_c1 _dCynthia Snell