000			02440nam a2200421 i 4500
001			10821750
003			CaPaEBR
005			20240828222707.0
008			140104s2014 nyu foab 001 0 eng d
020			_a9781606495452
040			_aCaBNVSL _beng _erda _cCaBNVSL _dCaBNVSL
050	0	4	_aHD9980 _b.A245 2014
100	1		_aChang, C. M. _q(Ching Ming), _d1935-, _e1
245	1	0	_aAchieving service excellence : _bmaximizing enterprise performance through innovation and technology / _cC.M. Chang.
250			_aFirst edition.
260			_aNew York, New York (222 East 46th Street, New York, NY 10017) : _bBusiness Expert Press, _c(c)2014.
300			_a1 online resource (xiv, 130 pages)
336			_atext _btxt _2rdacontent
337			_acomputer _bc _2rdamedia
338			_aonline resource _bcr _2rdacarrier
347			_adata file _2rda
490	1		_aService systems and innovations in business and society collection,
504			_a2
505	0	0	_aPreface -- _t1. Service growth -- _t2. Strategic differentiation -- _t3. Operational excellence -- _t4. Take charge, conclusions -- _tNotes -- _tReferences -- _tIndex.
520	3		_aAs the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two main pathways to achieving sustainable success in services, namely, enhancing the strategic differentiation and operational excellence of their service enterprises; obviously, these executives and their employees need to develop the knowledge and skills required to achieve such success. This book discusses actionable methodologies needed to generate creative ideas, including deciding on which ones to pursue, how to justify projects financially, how to manage the development projects for innovative services, how to reach out to customers, and how to offer them superior service support.
538			_aMode of access: World Wide Web.
538			_aSystem requirements: Adobe Acrobat reader.
588			_aTitle from PDF title page (viewed on January 4, 2014).
650		0	_aService industries.
653			_astrategic differentiation
653			_aoperational excellence
653			_aservice excellence
653			_aengineers and service professionals
653			_askills and knowledge
653			_ainnovation and technology
902			_a1 _bCynthia Snell _c108 _dIzabel Groves
942			_c1 _eBEP _hHD9980.5 _m(c)2014
999			_c72695 _d72695