000			03186cam a2200361 i 4500
001			ocn641534569
003			OCoLC
005			20240726104613.0
008			100916s2011 nyua 001 0 eng
010			_a2010039269
020			_a9781401323974 _q((hardback)ardback)
029	1		_aAU@ _b000046033807
029	1		_aNZ1 _b13824996
040			_aDLC _beng _erda _cDLC _dIG# _dBTCTA _dYDXCP _dJRQ _dON8 _dIK2 _dBWX _dZAG _dBDX _dOCLCF _dOCLCQ _dCNGUL _dOCLCQ _dUOK _dOL _dZQP _dOCLCO
050	0	0	_aHD58 _b.D758 2011
100	1		_aAesch, Mark. _e1
245	1	0	_aDriving excellence : _btransform your organization's culture --and achieve revolutionary results / _cMark Aesch.
250			_afirst edition.
260			_aNew York, New York : _bHyperion, _c(c)2011.
300			_axii, 239 pages : _billustrations ; _c25 cm
336			_atext _btxt _2rdacontent
337			_aunmediated _bn _2rdamedia
338			_avolume _bnc _2rdacarrier
504			_a4
505	0	0	_aNobody knows the driver's name: create a culture of no ego -- _tThe marketplace is bigger than your bus: listening means more than just to customers -- _tThe bus is leaving, so get everybody on board! Sell your organization on the new strategic direction -- _tChart your route, then fill the tank: spend money purposely to support your strategy -- _tTo avoid getting a ticket, watch your own speedometer: embrace accountability in all that you do -- _tEstimated gas mileage doesn't cut it: count what counts! -- _tProfessional drivers obsessively check their gauges: foster a culture of analysis and action -- _tWhere the rubber meets the road: you're the professional driver, so act like it!
520	0		_aWhen Aesch took over the Rochester Genesee Regional Transportation Authority in 2004, it was operating with a 27.7-million-dollar deficit, and was poised to raise fares, lay off employees, and slash service. Under Aesch's leadership, those deficits have been eradicated and replaced with multimillion-dollar surpluses; reliance on taxpayer subsidies has been reduced; demand for service has increased at rates three times the national average; and in an unprecedented move, the fare at the Authority's two largest subsidiaries were actually reduced. In Driving Excellence, Aesch shows readers how to create a culture built around selflessness rather than ego, and get employees invested in saving the company. In describing the transition from an ailing business to one that enjoys stunning success--lower fares, multi-million surpluses, and the highest ridership and customer satisfaction levels in twenty years--Aesch offers powerful principles that any organization can implement to achieve exceptional results. _cAMAZON _uhttps://www.amazon.com/Driving-Excellence-Transform-Organizations-Revolutionary/dp/1401323979/ref=sr_1_1?crid=XQYIRPKDLL76&keywords=9781401323974&qid=1675714588&sprefix=9781401323974%2Caps%2C83&sr=8-1
530			_a2 _uhttps://ciu.libwizard.com/f/copyright-requests
650		0	_aOrganizational effectiveness.
650		0	_aLeadership.
650		0	_aSuccess in business.
942			_n0 _QCC _c1 _eD _hHD _i2022-2023 _m2011 _dCynthia Snell
948			_hNO HOLDINGS IN SBI - 180 OTHER HOLDINGS
999			_c72612 _d72612
902			_a1 _bCynthia Snell _c1 _dCynthia Snell