000			02994cam a2200505 i 4500
001			ocn874969909
003			OCoLC
005			20240726104542.0
008			140512t20142014mdua b 001 0 eng
010			_a2014015462
015			_aGBB477268 _2bnb
016	7		_a016801224 _2Uk
020			_a9780810887329 _q((pa(print & electronic)rback)a((pa(print & electronic)rback)rint & (electronic)l(electronic)ctronic)rback)
020			_a9780810893177 _q(((hardback)ardback))
029	1		_aAU@ _b000052878065
029	1		_aCHBIS _b010174087
029	1		_aCHNEW _b000655034
029	1		_aCHVBK _b319291162
029	1		_aCHVBK _b325433445
029	1		_aNZ1 _b15714625
029	1		_aUKMGB _b016801224
040			_aDLC _beng _erda _cDLC _dYDX _dYDXCP _dBTCTA _dBDX _dUKMGB _dCHVBK _dCDX _dSTF _dTTU _dOCLCF _dS3O _dOCLCQ _dPHUST _dOCLCO _dIOU _dOCLCQ _dMNS _dOCLCQ _dOCLCA _dOCLCO
042			_apcc
049			_aSBIM
050	0	4	_aZ674 _b.S478 2014
100	1		_aBarclay, Donald A., _e1
245	1	0	_aServing online customers : _blessons for libraries from the business world / _cDonald A. Barclay.
260			_aLanham : _bRowman and Littlefield, _c(c)2014.
300			_avii, 223 pages : _billustrations ; _c24 cm
336			_atext _btxt _2rdacontent
337			_aunmediated _bn _2rdamedia
338			_avolume _bnc _2rdacarrier
504			_a2
505	0	0	_aLiving in the market : libraries and businesses -- _tWhat librarians can learn from the business literature -- _tUnlikely sources : what librarians can learn from the shady side of the Web -- _tUnderstanding the self-service experience in the online environment -- _tServices for remote users : librarians in search of a niche -- _tOnline education : will the twenty-first century library be on board? -- _tDesigning websites : trust and flow -- _tArtificial intelligence in the library : the time is some day (maybe) -- _tAssessment in the online environment : an unmet challenge.
520	0		_aThis book carefully examines business literature to identify the best customer service practice on online companies and shows readers how to adopt these practices to the library environment, such as in these critical areas: improving the self-service experience, bringing reference service to the online customer, adding libraries to the distance education mix, designing library websites for both trust and pleasure, incorporating recommendation agents and avatars into online services, and linking continuous assessment to online service improvement. This book will help any library greatly enhance their online user's experiences and help bring new users to the library.
530			_a2 _ub
650		0	_aElectronic reference services (Libraries)
650		0	_aLibraries and distance education.
650		0	_aLibraries and the Internet.
650		0	_aLibraries _xCustomer services.
650		0	_aLibrary users _xEffect of technological innovations on.
650		0	_aLibrary Web sites.
942			_cBK _D _hZ _m2014 _nSTAFF
994			_aC0 _bSBI
999			_c70158 _d70158
902			_a1 _bCynthia Snell _c1 _dCynthia Snell