| 000 | 22499cam a2200649 i 4500 | ||
|---|---|---|---|
| 001 | ocn920680568 | ||
| 003 | OCoLC | ||
| 005 | 20240726104319.0 | ||
| 008 | 150904s2017 maua b 001 0 eng | ||
| 010 | _a2015033275 | ||
| 015 |
_a20179033840 _2can |
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| 016 | _a(AMICUS)000045241415 | ||
| 020 | _a9780134310824 | ||
| 020 | _a9780134319056 | ||
| 029 | 1 |
_aAU@ _b000055397900 |
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| 029 | 1 |
_aNLC _b000045241415 |
|
| 029 | 1 |
_aNZ1 _b16312017 |
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| 040 |
_aDLC _beng _erda _cDLC _dYDXCP _dOCLCF _dBTCTA _dCDX _dNLC _dAU@ _dOCLCQ _dOCLCO _dSBI |
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| 042 | _apcc | ||
| 043 | _an-us--- | ||
| 049 | _aSBIM | ||
| 050 | 0 | 4 |
_aHF5718 _b.E934 2017 |
| 100 | 1 |
_aThill, John V., _e1 |
|
| 245 | 1 | 0 | _aExcellence in business communication /John V. Thill, Courtland L. Bovee. |
| 250 | _aTwelfth edition. | ||
| 260 |
_aBoston : _bPearson, _c(c)2017. |
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| 300 |
_axlviii, 623 pages : _bcolor illustrations ; _c27 cm |
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| 336 |
_atext _btxt _2rdacontent |
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| 337 |
_aunmediated _bn _2rdamedia |
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| 338 |
_avolume _bnc _2rdacarrier |
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| 504 | _a2 | ||
| 505 | 0 | 0 |
_a1. Professional Communication in a Digital, Social, Mobile World -- _tCommunicating At Jetblue -- _tUnderstanding Why Communication Matters -- _tCommunication Is Important to Your Career -- _tCommunication Is Important to Your Company -- _tWhat Makes Business Communication Effective? -- _tCommunicating as a Professional -- _tUnderstanding What Employers Expect from You -- _tCommunicating in an Organizational Context -- _tAdopting an Audience-Centered Approach -- _tExploring the Communication Process -- _tThe Basic Communication Model -- _tThe Social Communication Model -- _tThe Mobile Revolution -- _tThe Rise of Mobile as a Communication Platform -- _tHow Mobile Technologies Are Changing Business Communication -- _tUsing Technology to Improve Business Communication -- _tKeeping Technology in Perspective -- _tGuarding Against Information Overload -- _tUsing Technological Tools Productively -- _tReconnecting with People -- _tCommitting to Ethical and Legal Communication -- _tDistinguishing Ethical Dilemmas from Ethical Lapses -- _tEnsuring Ethical Communication -- _tEnsuring Legal Communication -- _tApplying What You've Learned -- _tSolving Communication Dilemmas At: Jetblue -- _tLearning Objectives Checkup -- _tApply Your Knowledge -- _tPractice Your Skills -- _tExpand Your Skills -- _tImprove Your Grammar, Mechanics, and Usage -- _tThe Art Of Professionalism Maintaining a Confident, Positive Outlook Collaboration, Interpersonal |
| 505 | 0 | 0 |
_a10. Writing Persuasive Messages -- _tCommunicating At Red Ants Pants -- _tUsing the Three-Step Writing Process for Persuasive Messages -- _tStep 1: Planning Persuasive Messages -- _tStep 2: Writing Persuasive Messages -- _tStep 3: Completing Persuasive Messages -- _tDeveloping Persuasive Business Messages -- _tStrategies for Persuasive Business Messages -- _tAvoiding Common Mistakes in Persuasive Communication -- _tCommon Examples of Persuasive Business Messages -- _tDeveloping Marketing and Sales Messages -- _tPlanning Marketing and Sales Messages -- _tWriting Conventional Marketing and Sales Messages -- _tWriting Promotional Messages for Social Media -- _tCreating Promotional Messages for Mobile Devices -- _tMaintaining High Standards of Ethics, Legal Compliance, and Etiquette -- _tSolving Communication Dilemmas At: Red Ants Pants -- _tLearning Objectives Checkup -- _tApply Your Knowledge -- _tPractice Your Skills -- _tExpand Your Skills -- _tImprove Your Grammar, Mechanics, and Usage -- _tCases -- _tPracticing Ethical Communication: Pushing the Limits of Credibility |
| 505 | 0 | 0 |
_a11. Planning Reports and Proposals -- _tCommunicating At MyCityWay -- _tApplying the Three-Step Writing Process to Reports and Proposals -- _tAnalyzing the Situation -- _tGathering Information -- _tSelecting the Best Combination of Media and Channels -- _tOrganizing Your Information -- _tSupporting Your Messages with Reliable Information -- _tPlanning Your Research -- _tLocating Data and Information -- _tEvaluating Sources -- _tUsing Your Research Results -- _tConducting Secondary Research -- _tFinding Information at a Library -- _tFinding Information Online -- _tDocumenting Your Sources -- _tConducting Primary Research -- _tConducting Surveys -- _tConducting Interviews -- _tPlanning Informational Reports -- _tOrganizing Informational Reports -- _tCreating Successful Business Plans -- _tOrganizing Website Content -- _tPlanning Analytical Reports -- _tFocusing on Conclusions -- _tFocusing on Recommendations -- _tFocusing on Logical Arguments -- _tPlanning Proposals -- _tSolving Communication Dilemmas At: MyCityWay -- _tLearning Objectives Checkup -- _tApply Your Knowledge -- _tPractice Your Skills -- _tExpand Your Skills -- _tImprove Your Grammar, Mechanics, and Usage -- _tDigital + Social + Mobile: Today's Communication Environment: Research on the Go with Mobile Devices |
| 505 | 0 | 0 |
_a12. Writing Reports and Proposals -- _tCommunicating At Warby Parker -- _tComposing Reports and Proposals -- _tAdapting to Your Audience -- _tDrafting Report Content -- _tDrafting Proposal Content -- _tHelping Report Readers Find Their Way -- _tUsing Technology to Craft Reports and Proposals -- _tWriting for Websites and Wikis -- _tDrafting Website Content -- _tCollaborating on Wikis -- _tIllustrating Your Reports with Effective Visuals -- _tUnderstanding Visual Design Principles -- _tUnderstanding the Ethics of Visual Communication -- _tIdentifying Points to Illustrate -- _tSelecting the Right Type of Visual -- _tProducing and Integrating Visuals -- _tCreating Visuals -- _tVerifying the Quality of Your Visuals -- _tVisual Media on Mobile Devices -- _tSolving Communication Dilemmas At: Warby Parker -- _tLearning Objectives Checkup -- _tApply Your Knowledge -- _tPractice Your Skills -- _tExpand Your Skills -- _tImprove Your Grammar, Mechanics, and Usage -- _tCases -- _tPracticing Ethical Communication: Distorting the Data |
| 505 | 0 | 0 |
_a13.Completing Reports and Proposals -- _tCommunicating At Garage Technology Ventures -- _tRevising Reports and Proposals -- _tProducing Formal Reports -- _tPrefatory Parts -- _tText of the Report -- _tSupplementary Parts -- _tProducing Formal Proposals -- _tPrefatory Parts -- _tText of the Proposal -- _tProofreading Reports and Proposals -- _tDistributing Reports and Proposals -- _tSolving Communication Dilemmas At: Garage Technology Ventures -- _tLearning Objectives Checkup -- _tApply Your Knowledge -- _tPractice Your Skills -- _tExpand Your Skills -- _tImprove Your Grammar, Mechanics, and Usage -- _tCases -- _tReport Writer's Notebook: Analyzing a Formal Report -- |
| 505 | 0 | 0 |
_a14. Developing and Delivering Business Presentations -- _tCommunicating At Principato-Young Entertainment -- _tPlanning a Presentation -- _tAnalyzing the Situation -- _tSelecting the Best Media and Channels -- _tOrganizing A Presentation -- _tDeveloping a Presentation -- _tAdapting to Your Audience -- _tCrafting Presentation Content -- _tEnhancing Your Presentation with Effective Visuals -- _tChoosing Structured or Free-Form Slides -- _tDesigning Effective Slides -- _tIntegrating Mobile Devices in Presentations -- _tCompleting a Presentation -- _tFinalizing Your Slides -- _tCreating Effective Handouts -- _tChoosing Your Presentation Method -- _tPracticing Your Delivery -- _tDelivering a Presentation -- _tOvercoming Anxiety -- _tHandling Questions Responsively -- _tEmbracing the Backchannel -- _tGiving Presentations Online -- _tSolving Communication Dilemmas At: Principato-Young Entertainment -- _tLearning Objectives Checkup -- _tApply Your Knowledge -- _tPractice Your Skills -- _tExpand Your Skills -- _tImprove Your Grammar, Mechanics, and Usage -- _tCases -- _tThe Art Of Professionalism Being a Team Player |
| 505 | 0 | 0 |
_a15. Building Careers and Writing Resumes -- _tCommunicating At VMWare -- _tFinding the Ideal Opportunity in Today's Job Market -- _tWriting the Story of You -- _tLearning to Think Like an Employer -- _tResearching Industries and Companies of Interest -- _tTranslating Your General Potential into a Specific Solution for Each Employer -- _tTaking the Initiative to Find Opportunities -- _tBuilding Your Network -- _tSeeking Career Counseling -- _tAvoiding Mistakes -- _tPlanning a Resume -- _tAnalyzing Your Purpose and Audience -- _tGathering Pertinent Information -- _tSelecting the Best Media and Channels -- _tOrganizing Your Resume Around Your Strengths -- _tAddressing Areas of Concern -- _tWriting Your Resume -- _tKeeping Your Resume Honest -- _tAdapting Your Resume to Your Audience -- _tComposing Your Resume -- _tCompleting Your Resume -- _tRevising Your Resume -- _tProducing Your Resume -- _tProofreading Your Resume -- _tDistributing Your Resume -- _tSolving Communication Dilemmas At: VMWare -- _tLearning Objectives Checkup -- _tApply Your Knowledge -- _tPractice Your Skills -- _tExpand Your Skills -- _tImprove Your Grammar, Mechanics, and Usage -- _tCases -- _tDigital + Social + Mobile: Today's Communication Environment: Job Search Strategies: Maximize Your Mobile -- _tThe Art Of Professionalism: Striving to Excel |
| 505 | 0 | 0 |
_a16. Applying and Interviewing for Employment -- _tCommunicating At Zappos -- _tSubmitting Your Resume -- _tWriting Application Letters -- _tFollowing Up After Submitting a Resume -- _tUnderstanding the Interviewing Process -- _tThe Typical Sequence of Interviews -- _tCommon Types of Interviews -- _tInterview Media -- _tWhat Employers Look for in an Interview -- _tPreemployment Testing and Background Checks -- _tPreparing for a Job Interview -- _tLearning About the Organization and Your Interviewers -- _tThinking Ahead About Questions -- _tBolstering Your Confidence -- _tPolishing Your Interview Style -- _tPresenting a Professional Image -- _tBeing Ready When You Arrive -- _tInterviewing for Success -- _tThe Warm-Up -- _tThe Question-and-Answer Stage -- _tThe Close -- _tInterview Notes -- _tFollowing Up After the Interview -- _tFollow-Up Message -- _tMessage of Inquiry -- _tRequest for a Time Extension -- _tLetter of Acceptance -- _tLetter Declining a Job Offer -- _tLetter of Resignation -- _tSolving Communication Dilemmas At: Zappos -- _tLearning Objectives Checkup -- _tApply Your Knowledge -- _tPractice Your Skills -- _tExpand Your Skills -- _tImprove Your Grammar, Mechanics, and Usage -- _tCases -- _tCommunicating Across Cultures: Successfully Interviewing Across Borders -- _tFirst Impressions -- _tPaper -- _tCustomization -- _tAppearance -- _tLetters -- _tStandard Letter Parts -- _tAdditional Letter Parts -- _tLetter Formats -- _tEnvelopes -- _tAddressing the Envelope -- _tFolding to Fit -- _tInternational Mail -- _tMemos -- _tReports -- _tMargins -- _tHeadings -- _tPage Numbers -- _tChicago Humanities Style -- _tIn-Text Citation-Chicago Humanities Style -- _tBibliography-Chicago Humanities Style -- _tAPA Style -- _tIn-Text Citation-APA Style -- _tList of References-APA Style -- _tMLA Style -- _tIn-Text Citation-MLA Style -- _tList of Works Cited-MLA Style -- _tContent and Style -- _tGrammar, Mechanics, and Usage -- _tProofreading Marks -- _tDiagnostic Test of English Skills -- _tAssessment of English Skills -- _tEssentials of Grammar, Mechanics, and Usage -- _t1.0. Grammar -- _t1.1. Nouns -- _t1.2. Pronouns -- _t1.3. Verbs -- _t1.4. Adjectives -- _t1.5. Adverbs -- _t1.6. Other Parts of Speech -- _t1.7. Sentences -- _t2.0. Punctuation -- _t2.1. Periods -- _t2.2. Question Marks -- _t2.3. Exclamation Points -- _t2.4. Semicolons -- _t2.5. Colons -- _t2.6.Commas -- _t2.7. Dashes -- _t2.8. Hyphens |
| 505 | 0 | 0 |
_a2.Communication, and Business Etiquette -- _tCommunicating At Cemex -- _tCommunicating Effectively in Teams -- _tAdvantages and Disadvantages of Teams -- _tCharacteristics of Effective Teams -- _tGroup Dynamics -- _tCollaborating on Communication Efforts -- _tGuidelines for Collaborative Writing -- _tTechnologies for Collaborative Writing -- _tGiving-and Responding to-Constructive Feedback -- _tMaking Your Meetings More Productive -- _tPreparing for Meetings -- _tConducting and Contributing to Efficient Meetings -- _tPutting Meeting Results to Productive Use -- _tUsing Meeting Technologies -- _tImproving Your Listening Skills -- _tRecognizing Various Types of Listening -- _tUnderstanding the Listening Process -- _tOvercoming Barriers to Effective Listening -- _tImproving Your Nonverbal Communication Skills -- _tRecognizing Nonverbal Communication -- _tUsing Nonverbal Communication Effectively -- _tDeveloping Your Business Etiquette -- _tBusiness Etiquette in the Workplace -- _tBusiness Etiquette in Social Settings -- _tBusiness Etiquette Online -- _tBusiness Etiquette Using Mobile Devices -- _tSolving Communication Dilemmas At: Cemex -- _tLearning Objectives Checkup -- _tApply Your Knowledge -- _tPractice Your Skills -- _tExpand Your Skills -- _tImprove Your Grammar, Mechanics, and Usage -- _tCommunicating Across Cultures: Whose Skin Is This, Anyway? |
| 505 | 0 | 0 |
_a3.Communication Challenges in a Diverse, Global Marketplace -- _tCommunicating At EY -- _tUnderstanding the Opportunities and Challenges of Communication in a Diverse World -- _tThe Opportunities in a Global Marketplace -- _tThe Advantages of a Diverse Workforce -- _tThe Challenges of Intercultural Communication -- _tDeveloping Cultural Competency -- _tUnderstanding the Concept of Culture -- _tOvercoming Ethnocentrism and Stereotyping -- _tRecognizing Variations in a Diverse World -- _tContextual Differences -- _tLegal and Ethical Differences -- _tSocial Differences -- _tNonverbal Differences -- _tAge Differences -- _tGender Differences -- _tReligious Differences -- _tAbility Differences -- _tAdapting to Other Business Cultures -- _tGuidelines for Adapting to Any Business Culture -- _tGuidelines for Adapting to U.S. Business Culture -- _tImproving Intercultural Communication Skills -- _tStudying Other Cultures -- _tStudying Other Languages -- _tRespecting Preferences for Communication Style -- _tWriting Clearly -- _tSpeaking and Listening Carefully -- _tUsing Interpreters, Translators, and Translation Software -- _tHelping Others Adapt to Your Culture -- _tSolving Communication Dilemmas At: EY -- _tLearning Objectives Checkup -- _tApply Your Knowledge -- _tPractice Your Skills -- _tExpand Your Skills -- _tImprove Your Grammar, Mechanics, and Usage -- _tCommunicating Across Cultures: US Versus Them: Generational Conflict in the Workplace |
| 505 | 0 | 0 |
_a4. Planning Business Messages -- _tCommunicating At H and R Block -- _tUnderstanding the Three-Step Writing Process -- _tOptimizing Your Writing Time -- _tPlanning Effectively -- _tAnalyzing the Situation -- _tDefining Your Purpose -- _tDeveloping an Audience Profile -- _tGathering Information -- _tUncovering Audience Needs -- _tFinding Your Focus -- _tProviding Required Information -- _tSelecting the Best Combination of Media and Channels -- _tThe Most Common Media and Channel Options -- _tFactors to Consider When Choosing Media and Channels -- _tOrganizing Your Information -- _tDefining Your Main Idea -- _tLimiting Your Scope -- _tChoosing Between Direct and Indirect Approaches -- _tOutlining Your Content -- _tBuilding Reader Interest with Storytelling Techniques -- _tSolving Communication Dilemmas At: H and R Block -- _tLearning Objectives Checkup -- _tApply Your Knowledge -- _tPractice Your Skills -- _tExpand Your Skills -- _tImprove Your Grammar, Mechanics, and Usage -- _tPracticing Ethical Communication: How Much Information Is Enough? |
| 505 | 0 | 0 |
_a5. Writing Business Messages -- _tCommunicating At She Takes on the World -- _tAdapting to Your Audience: Being Sensitive to Audience Needs -- _tUsing the "You" Attitude -- _tMaintaining Standards of Etiquette -- _tEmphasizing the Positive -- _tUsing Bias-Free Language -- _tAdapting to Your Audience: Building Strong Relationships -- _tEstablishing Your Credibility -- _tProjecting Your Company's Image -- _tAdapting to Your Audience: Controlling Your Style and Tone -- _tCreating a Conversational Tone -- _tUsing Plain Language -- _tSelecting the Active or Passive Voice -- _tComposing Your Message: Choosing Powerful Words -- _tUnderstanding Denotation and Connotation -- _tBalancing Abstract and Concrete Words -- _tFinding Words That Communicate Well -- _tComposing Your Message: Creating Effective Sentences -- _tChoosing from the Four Types of Sentences -- _tUsing Sentence Style to Emphasize Key Thoughts -- _tComposing Your Message: Crafting Unified, Coherent Paragraphs -- _tCreating the Elements of a Paragraph -- _tChoosing the Best Way to Develop Each Paragraph -- _tWriting Messages for Mobile Devices -- _tSolving Communication Dilemmas At: She Takes on the World -- _tLearning Objectives Checkup -- _tApply Your Knowledge -- _tPractice Your Skills -- _tExpand Your Skills -- _tImprove Your Grammar, Mechanics, and Usage -- _tThe Art Of Professionalism: Being Dependable and Accountable |
| 505 | 0 | 0 |
_a6.Completing Business Messages -- _tCommunicating At Jefferson Rabb Web Design -- _tRevising Your Message: Evaluating the First Draft -- _tEvaluating Your Content, Organization, Style, and Tone -- _tEvaluating, Editing, and Revising the Work of Others -- _tRevising to Improve Readability -- _tVarying Your Sentence Length -- _tKeeping Your Paragraphs Short -- _tUsing Lists to Clarify and Emphasize -- _tAdding Headings and Subheadings -- _tEditing for Clarity and Conciseness -- _tEditing for Clarity -- _tEditing for Conciseness -- _tProducing Your Message -- _tDesigning for Readability -- _tFormatting Formal Letters and Memos -- _tDesigning Messages for Mobile Devices -- _tProofreading Your Message -- _tDistributing Your Message -- _tSolving Communication Dilemmas At: Jefferson Rabb Web Design -- _tLearning Objectives Checkup -- _tApply Your Knowledge -- _tPractice Your Skills -- _tExpand Your Skills -- _tImprove Your Grammar, Mechanics, and Usage |
| 505 | 0 | 0 |
_a7. Crafting Messages for Digital Channels -- _tCommunicating At GoPro -- _tDigital Channels for Business Communication -- _tMedia Choices for Brief Messages -- _tCompositional Modes for Digital Media -- _tCreating Content for Social Media -- _tOptimizing Content for Mobile Devices -- _tSocial Networks -- _tBusiness Communication Uses of Social Networks -- _tStrategies for Business Communication on Social Networks -- _tInformation and Content Sharing Sites -- _tUser-Generated Content Sites -- _tContent Curation Sites -- _tCommunity Q and A Sites -- _tEmail -- _tPlanning Email Messages -- _tWriting Email Messages -- _tCompleting Email Messages -- _tInstant Messaging and Text Messaging -- _tUnderstanding the Benefits and Risks of IM -- _tAdapting the Three-Step Process for Successful IM -- _tBlogging and Microblogging -- _tUnderstanding the Business Applications of Blogging -- _tAdapting the Three-Step Process for Successful Blogging -- _tMicroblogging -- _tPodcasting -- _tSolving Communication Dilemmas At: GoPro -- _tLearning Objectives Checkup -- _tApply Your Knowledge -- _tPractice Your Skills -- _tExpand Your Skills -- _tImprove Your Grammar, Mechanics, and Usage -- _tCases -- _tDigital + Social + Mobile: Today's Communication Environment: Community Manager: One of the Hottest New Jobs in Business -- _tDigital + Social + Mobile: Today's Communication Environment: Will Emoticons Give Your Career a Frowny Face? |
| 505 | 0 | 0 |
_a8. Writing Routine and Positive Messages -- _tCommunicating At Get Satisfaction -- _tStrategy for Routine Requests -- _tStating Your Request Up Front -- _tExplaining and Justifying Your Request -- _tRequesting Specific Action in a Courteous Close -- _tCommon Examples of Routine Requests -- _tAsking for Information and Action -- _tAsking for Recommendations -- _tMaking Claims and Requesting Adjustments -- _tStrategy for Routine and Positive Messages -- _tStarting with the Main Idea -- _tProviding Necessary Details and Explanation -- _tEnding with a Courteous Close -- _tCommon Examples of Routine and Positive Messages -- _tAnswering Requests for Information and Action -- _tGranting Claims and Requests for Adjustment -- _tProviding Recommendations and References -- _tSharing Routine Information -- _tAnnouncing Good News -- _tFostering Goodwill -- _tSolving Communication Dilemmas At: Get Satisfaction -- _tLearning Objectives Checkup -- _tApply Your Knowledge -- _tPractice Your Skills -- _tExpand Your Skills -- _tImprove Your Grammar, Mechanics, and Usage -- _tCases |
| 505 | 0 | 0 |
_a9. Writing Negative Messages -- _tCommunicating At Hallo -- _tUsing the Three-Step Writing Process for Negative Messages -- _tStep 1: Planning a Negative Message -- _tStep 2: Writing a Negative Message -- _tStep 3: Completing a Negative Message -- _tUsing the Direct Approach for Negative Messages -- _tOpening with a Clear Statement of the Bad News -- _tProviding Reasons and Additional Information -- _tClosing on a Respectful Note -- _tUsing the Indirect Approach for Negative Messages -- _tOpening with a Buffer -- _tProviding Reasons and Additional Information -- _tContinuing with a Clear Statement of the Bad News -- _tClosing on a Respectful Note -- _tMaintaining High Standards of Ethics and Etiquette -- _tSending Negative Messages on Routine Business Matters -- _tMaking Negative Announcements on Routine Business Matters -- _tRejecting Suggestions and Proposals -- _tRefusing Routine Requests -- _tHandling Bad News About Transactions -- _tRefusing Claims and Requests for Adjustment -- _tSending Negative Organizational News -- _tCommunicating Under Normal Circumstances -- _tResponding to Negative Information in a Social Media Environment -- _tCommunicating in a Crisis -- _tSending Negative Employment Messages -- _tRefusing Requests for Employee References and Recommendation Letters -- _tRefusing Social Networking Recommendation Requests -- _tRejecting Job Applications -- _tGiving Negative Performance Reviews -- _tTerminating Employment -- _tSolving Communication Dilemmas At: Hailo -- _tLearning Objectives Checkup -- _tApply Your Knowledge -- _tPractice Your Skills -- _tExpand Your Skills -- _tImprove Your Grammar, Mechanics, and Usage -- _tCases -- _tPracticing Ethical Communication: The Deceptive Soft Sell |
| 505 | 0 | 0 |
_aNote continued: 2.9. Apostrophes -- _t2.10. Quotation Marks -- _t2.11. Parentheses and Brackets -- _t2.12. Ellipses -- _t3.0. Mechanics -- _t3.1. Capitalization -- _t3.2. Underscores and Italics -- _t3.3. Abbreviations -- _t3.4. Numbers -- _t3.5. Word Division -- _t4.0. Vocabulary -- _t4.1. Frequently Confused Words -- _t4.2. Frequently Misused Words -- _t4.3. Frequently Misspelled Words -- _t4.4. Transitional Words and Phrases. |
| 530 |
_a2 _ub |
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| 650 | 0 |
_aBusiness communication _zUnited States _vCase studies. |
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| 655 | 0 | _aAcademic Success | |
| 655 | 0 | _aBusiness | |
| 655 | 0 | _aLeadership | |
| 655 | 0 | _aSports Management | |
| 700 | 1 |
_aBovee, Courtland L., _e1 |
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| 942 |
_cREF _eAMAZON _hHF _i2021-2022 _k75 _m2017 _nBUSL _RBUSINESS DEPARTMENT _O112-7816151-7303444 _2lcc |
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| 999 |
_c63609 _d63609 |
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| 902 |
_a1 _bCynthia Snell _c1 _dCynthia Snell |
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